ISLAMABAD: China Mobile Pakistan (CMPak-Zong 4G) has achieved another milestone in telecom industry and topped Pakistan Telecommunication Authority’s Customer Resolution Indicator for month of August 2017.
As per latest figures issued on Wednesday, Zong 4G is leading telecom industry with a 99.3% success rate in customer resolutions for the month.
This success rate measures percentage of customer complaints that were resolved, out of total number of complaints for a given period. It represents a broad picture of importance given to customer care services, taking into account customer satisfaction, turnaround times and overall ease of accessibility.
Considering how this aspect of the industry has been under-represented in past, the inclusion of such indicators in PTA’s monthly report bodes well for industry.
Customers form the core of Zong 4G’s business model and take center stage throughout the company’s decision making process.
Zong 4G remains committed to this approach and looks forward to translating this into added value for industry as a whole. By hosting more than 75% of Pakistan’s 4G subscriber base, the company aims to leverage its leadership through its modern network and unrivaled approach to customer centricity throughout the country.