LAHORE: Ombudsman Punjab Maj (R) Azam Suleman Khan on Wednesday said the institution of ombudsman
was very important to ensure institutional transparency, supremacy of merit-based system and
good governance in the society.
In his message to mark the Ombudsman Day 2021, he said that public trust over government institutions
was enhanced due to effective role and monitoring of the office of Ombudsman Punjab, adding that provision
of free and prompt relief to the common man, including the impecunious strata, had been ensured.
He said that a financial relief of more than Rs 830 million had been provided from January 1, 2020,
to September 2021 to various complainants while more than 1, 000 canals and 11 marla land had
also been retrieved in various districts of the province, having a total value of more than Rs 390 million.
Ombudsman Punjab Azam Suleman said that public complaints were being dealt with by this office
in 30 days while financial matters were decided in a period of 45 days. Similarly, the district advisors
of Ombudsman Punjab were ensuring redressal of public complaints in their respective tehsils along
with performing duties in their districts, he added.
He said that people could also submit their applications online along with submitting complaints on plain
paper to the ombudsman office, adding that helpline 1050 had been set up to guide the general public
about getting relief from government departments and an e-complaint system had also been introduced
to keep the complainants informed about the status of their complaints.
The Ombudsman stated that the institution of ombudsman was reflective of the spirit of Islamic justice
system ensuring that no government official or institution could dare exploit the rights of general public.
“The office of ombudsman helps to bridge the gap between government and the people seeking relief”,