Category: Asean

SAN FRANCISCO, March 12, 2025 (GLOBE NEWSWIRE) — Meltwater, a global leader in media, social and consumer intelligence, today announces a new collaboration with NICE, the world’s leading AI platform for customer service, bringing Meltwater insights to the Contact Center as a Service (CCaaS) market for the first time. Together, Meltwater and NICE will empower enterprises to engage with customers in real time through social media channels to enhance customer interactions, streamline operations, make data-backed decisions and optimize strategies that boost customer satisfaction.

A leader in AI-powered customer service software, NICE supports enterprise organizations around the world with its CXone Mpower platform. With Meltwater social insights available in CXone Mpower, NICE customers can utilize social media as a customer care channel. Social media has long been a key channel for customer service, yet many contact centers lack the necessary tools to efficiently analyze social media interactions. The mountain of end-user data is growing and businesses need solutions to help them make sense of it all.

This new integration unlocks the power of Meltwater’s social intelligence for customer service, processing more than 3 billion social engagements each day. Meltwater’s AI-powered solutions then transform this data into actionable insights allowing teams to respond to cases in real time, reach unserved demographics, meet service-level objectives, and enhance the customer experience.

Key benefits of the integration include:

• World class listening and filtering capabilities with the ability to search and analyze social content from Meltwater’s industry-leading, comprehensive dataset.
• Advanced keyword filtering to surface the most relevant and actionable social media conversations and analyze customer sentiment, engagement, trending themes, consumer behavior, response times, and more.
• A unified task queue, with messages in a single, centralized location, making it easier to manage multiple interactions simultaneously while improving resolution times.
• Ability to respond to customer issues in real time, either in social channels or direct messages.

“We’re excited to partner with NICE which signifies a pivotal moment for Meltwater as we enter the CCaaS market,” said Doug Balut, Senior Vice President of Global Alliances and Partnerships at Meltwater. “Many contact center support teams lack access to real-time social data, leaving customers’ questions and concerns unanswered. With this integration, we’re empowering brands with the insights they need to understand customer sentiment, anticipate issues, and respond with agility, ultimately enhancing the customer experience.”

“Social media is a critical customer service channel. By integrating Meltwater’s social intelligence into CXone Mpower, we’re enabling enterprises to turn social interactions into meaningful customer engagements while driving efficiency and business impact,” said Barry Cooper, President, CX Division, NICE. “This integration reinforces NICE’s commitment to our open platform and strategic partnerships, enabling organizations to leverage leading capabilities across the ecosystem to deliver proactive, personalized experiences powered by AI.”

For more information, please contact:

Stacy Slayden
[email protected]

Christopher Irwin-Dudek, +1 201 561 4442, [email protected], ET

About Meltwater 
Meltwater empowers companies with solutions that span media, social and consumer intelligence. By analyzing ~1 billion pieces of content daily and transforming them into vital insights, Meltwater unlocks the competitive edge to drive results. With 27,000 global customers, 50 offices across six continents, and 2,300 employees, Meltwater is the industry partner for global brands making an impact. Learn more at meltwater.com.

About NICE

With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform – and elevate – every customer interaction. www.nice.com

GlobeNewswire Distribution ID 9393057

NEW YORK, March 10, 2025 (GLOBE NEWSWIRE) — Marc Mysterio is an award-winning musician and multi-faceted celebrity who was tapped by IBA Boxing to compete for its vacant championship vs. Jake Paul and collaborated with a who’s-who–according to Billboard–including: Flo Rida, Crash Test Dummies, David Guetta, Avicii, Samantha Fox, and Netflix’ Trailer Park Boys.

As a philanthropist, Marc has supported the One Fund Boston in support of terrorist victims(marathon), and WBC Cares, the charity arm of WBC Boxing.

As a celebrity, he’s covered by: TMZ, Billboard, BBC, ESPN, Irish Star, CBS, Daily Mail (UK), Fox News, and followed on X by NY Post Page 6 and Radar Online.

From September 1st 2023-August 31st, 2024, Marc received 80,000,000+ streams on Amazon Music resulting in US Billboard Hot Dance/Electronic Chart (“The Dancefloor”) and scores of Amazon Top Songs Chart appearances.

However, now Marc is suing Amazon and DistroKid alleging that he wasn’t properly compensated for these streams and Fans have been receiving a “streaming error” since September 10th, 2024 when attempting to stream his music and/or request it via Alexa due to “Shadow-Banning.”

Shadow-Banning is the practice of blocking/partially blocking live content so that the ban is not readily apparent to the artist.

“We filed this lawsuit to make sure that Marc Mysterio gets the fruits of his labor as one of the top performers on Amazon Music in 2024, and injunctive relief to end the shadow-ban. Shadow-banning successful artists is an unfair tactic and it allows Amazon, by throttling streams of a song, to interfere with Amazon/Billboard Charts thereby tortiously manipulating the music-business at the expense of creators–IT MUST END!” notes Marc’s Attorney, Michael H. Joseph of Law Office of Michael H. Joseph, PLLC of New York who filed the case in US District Court For The Southern District of New York (Case No. 1:25-cv-01705).

Furthermore, the shadowban has also extended to music distributed–to Amazon–by UnitedMasters according to an email from UnitedMasters Support, with VP of Music, David Melhado, in cc:
“I am currently in the US, and I’m having the same issue with streaming your music. I’ve followed up with Amazon a few times, and am still not hearing back. I’m touching base with our higher-ups to see if we have any further operational contacts we can reach out to.”

Marc Mysterio posted screenshot evidence in support of his claims to his X Account @marc_mysterio directly from his Amazon Music Artists’ Account, for media, including: 1,250,000+ fans/followers, 80,000,000+ streams 15,000,000 unique listeners in 2024, 45,000 Alexa requests in August, Amazon and Billboard Chartings and more.

“DistroKid was paid to distribute Marc’s music and remit 100% of royalties received, whilst Amazon charged Marc’s Fans to stream his music. Defendants need to account royalties due, as well as compensate future losses proximated from the shadow-ban. These losses are already in the ‘millions’ and will increase by trial date.” Joseph concludes.

Marc Mysterio:
x.com/marc_mysterio

Press-Photo:
https://www.dropbox.com/scl/fi/azq61qdhe3rm9rfsnsmyg/Marc-Mysterio.jpg?rlkey=26mng6mkcs8ffrkrap5hp0wqv&e=1&dl=0

Press-Mentions:
https://www.tmz.com/people/marc-mysterio/
https://radaronline.com/exclusives/2013/06/brandy-flo-rida-dj-sued-brags-spending-settlement-teams-up-ex/
https://www.billboard.com/music/chart-beat/travis-kelce-jason-kelce-billboard-charts-debut-1235502120/
https://www.the-express.com/sport/boxing/124448/jake-paul-st-patricks-day-fight-irish

Source:
Law Office of Michael H. Joseph
18 West 33rd Street/Suite-400
New York, NY 10001
Tel: +1.212.858.0503
[email protected]

Marc Mysterio Streams, Listeners, Alexa Requests on Amazon from Amazon Music For Artists Account
http://ml-eu.globenewswire.com/Resource/Download/90b360e0-fbb3-49f0-aceb-487fcbe83249

A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/6bb0652d-f74e-4e88-b03f-5390fde0325d

GlobeNewswire Distribution ID 1001052743

DUBAI, United Arab Emirates, March 10, 2025 (GLOBE NEWSWIRE) — Falcon has today unveiled that it will be adding Embraer Legacy 650 and Bombardier Challenger 850 private jets to its growing fleet.

Mr. Sultan Rashit Abdulla Rashit Al Shene, Founder & Chairman of Alex Group Investments, the parent company of Falcon, said: “We are topping up our multi-million dollar investment in the Falcon private jet fleet with the aim to introduce cutting-edge cabin products on more of our aircraft, demonstrating a clear commitment to elevating the customer experience with a best-in-class suite of products across every aircraft type. The addition of more aircraft  fitted with our newest generation seats, updated cabin finishings and a contemporary colour palette also marks a significant step in ensuring more customers can consistently experience our premium private aviation products across a more modern and flexible fleet.”

Embraer’s Legacy 650 is the workhorse of executive aviation, offering comfort for 14 passengers spread across three cabin zones and travelling for up to 7,200km.

Bombardier Challenger 850 is the largest super-midsize business jet that was built by Bombardier Aerospace. Built for maximum comfort and speed, the private jet features superior cabin volume, enhancing executive comfort and productivity. It can carry up to 14 passengers in superior comfort for up to 5,200km.

Destined to become the leading private jet operator in the Middle East, Falcon aims to have a fleet of more than 50 modern private jets by late 2026.

About Falcon

Falcon is a premier aviation service provider, dedicated to delivering unparalleled luxury, safety, and convenience across all facets of private aviation. It comprises four brands: Falcon Luxe is a fleet of modern private jets available for global charter; Falcon Elite is an international network of luxurious private terminals (FBOs), Falcon Technic offers a full suite of MRO services; Falcon Flight Support ensures that every flight is seamless. From intuitive technology to discreet, anticipatory service, we obsess over the details, so you don’t have to. Discover more at flyfalcon.com, Instagram and LinkedIn.

Media Inquiries

Oleg Kafarov
Group Director – Brand Marketing
Alex Group Investment
[email protected]

A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/c7aefc30-206a-4c60-8387-ed957df6fa32

GlobeNewswire Distribution ID 1001052840