Meltwater and NICE partner to bring real-time social Intelligence to customer service

SAN FRANCISCO, March 12, 2025 (GLOBE NEWSWIRE) — Meltwater, a global leader in media, social and consumer intelligence, today announces a new collaboration with NICE, the world’s leading AI platform for customer service, bringing Meltwater insights to the Contact Center as a Service (CCaaS) market for the first time. Together, Meltwater and NICE will empower enterprises to engage with customers in real time through social media channels to enhance customer interactions, streamline operations, make data-backed decisions and optimize strategies that boost customer satisfaction.

A leader in AI-powered customer service software, NICE supports enterprise organizations around the world with its CXone Mpower platform. With Meltwater social insights available in CXone Mpower, NICE customers can utilize social media as a customer care channel. Social media has long been a key channel for customer service, yet many contact centers lack the necessary tools to efficiently analyze social media interactions. The mountain of end-user data is growing and businesses need solutions to help them make sense of it all.

This new integration unlocks the power of Meltwater’s social intelligence for customer service, processing more than 3 billion social engagements each day. Meltwater’s AI-powered solutions then transform this data into actionable insights allowing teams to respond to cases in real time, reach unserved demographics, meet service-level objectives, and enhance the customer experience.

Key benefits of the integration include:

  • World class listening and filtering capabilities with the ability to search and analyze social content from Meltwater’s industry-leading, comprehensive dataset.
  • Advanced keyword filtering to surface the most relevant and actionable social media conversations and analyze customer sentiment, engagement, trending themes, consumer behavior, response times, and more.
  • A unified task queue, with messages in a single, centralized location, making it easier to manage multiple interactions simultaneously while improving resolution times.
  • Ability to respond to customer issues in real time, either in social channels or direct messages.

“We’re excited to partner with NICE which signifies a pivotal moment for Meltwater as we enter the CCaaS market,” said Doug Balut, Senior Vice President of Global Alliances and Partnerships at Meltwater. “Many contact center support teams lack access to real-time social data, leaving customers’ questions and concerns unanswered. With this integration, we’re empowering brands with the insights they need to understand customer sentiment, anticipate issues, and respond with agility, ultimately enhancing the customer experience.”

“Social media is a critical customer service channel. By integrating Meltwater’s social intelligence into CXone Mpower, we’re enabling enterprises to turn social interactions into meaningful customer engagements while driving efficiency and business impact,” said Barry Cooper, President, CX Division, NICE. “This integration reinforces NICE’s commitment to our open platform and strategic partnerships, enabling organizations to leverage leading capabilities across the ecosystem to deliver proactive, personalized experiences powered by AI.”

For more information, please contact:

Stacy Slayden
[email protected]

Christopher Irwin-Dudek, +1 201 561 4442, [email protected], ET

About Meltwater 
Meltwater empowers companies with solutions that span media, social and consumer intelligence. By analyzing ~1 billion pieces of content daily and transforming them into vital insights, Meltwater unlocks the competitive edge to drive results. With 27,000 global customers, 50 offices across six continents, and 2,300 employees, Meltwater is the industry partner for global brands making an impact. Learn more at meltwater.com.

About NICE

With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform – and elevate – every customer interaction. www.nice.com

GlobeNewswire Distribution ID 9393057

Unity Group Announces the Issuance of Carbon Emission Rights, Ongoing Projects Expected to Reduce 25 Million Tons of Carbon Dioxide Emissions

HONG KONG SAR – EQS Newswire – 12 March 2025 – Sustainable development is a global goal. Energy conservation, emission reduction, and achieving zero emissions and carbon neutrality are important ways to reach this goal.

Recently, Unity Group Holdings International Limited (1539.HK) hosted the International Carbon Emission Day Conference in Malaysia. At the event, Unity Group launched a structured carbon emission management plan and established a strategic partnership with Datuk Dr. Eric H’ng, a global expert in carbon emission standards and management.

“We gather here as a global community to address climate change and transition from global warming to global cooling,” said Mansfield Wong, Chairman and CEO of Unity Group.

Global Carbon Emission Initiative Achieves Major Progress

Unity Group, listed on the Hong Kong Stock Exchange in 2015, is an international ESG pioneer and leader in sustainable development. The group focuses on energy-saving solutions, renewable energy, ESG digitalization, and vertical indoor agriculture.

In recent years, carbon emission rights have grown in importance. Based on total volume control and trading mechanisms, companies exceeding their allocated rights must purchase additional emission rights.

This Conference gathered ESG practitioners from Malaysia, Australia, Chinese Mainland, Chinese Hong Kong, Indonesia, and Chinese Taiwan. This milestone event marks significant progress in global carbon emission collaboration.

At the conference, Mansfield Wong outlined the company’s phased sustainable development strategy to achieve net-zero carbon emissions by 2050.

During the conference, Unity Group formally established a strategic partnership with Datuk Dr. Eric H’ng, who has been appointed as Unity Group’s Chief Researcher.

Unity Group also launched a carbon emission management plan to help companies offset emissions and fund global sustainable projects.

“Unity Group is the first company in the lighting industry to adopt carbon emission rights management globally,” Datuk Dr. Eric H’ng stated at the meeting. The company achieves significant energy conservation and emission reduction by promoting highly efficient energy-saving lighting fixtures.

Unity Group’s ultra-high efficiency ESG lighting fixtures save 75% more energy than others on the market. It has also actively promoted these fixtures in Selangor, Malaysia.

The project has been ongoing for two years and is now accelerating. The significant energy savings from these fixtures are laying the foundation for Unity Group to gain substantial carbon emission rights benefits.

In recent years, global carbon emission rights trading volume has been increasing. With ongoing improvements in lighting energy efficiency, Unity Group is expected to generate significant income from carbon emission rights trading.

At the meeting, Datuk Dr. Eric H’ng stated, “Malaysia ranks among Asia’s highest in carbon emission pricing, with prices expected to double by 2030. Businesses must act now to offset emissions, and Unity Group is leading this trend.”

May Become the First Company Listed in Both China and Malaysia

Unity Group was listed on the Hong Kong Stock Exchange in 2015 and has achieved significant development with capital market support. In recent years, the company has steadily grown and increased its influence in ESG and sustainable development.

Unity Group has been planning a secondary listing in Malaysia, as previously announced. On November 20, 2024, the company disclosed it is discussing this plan with an advisor for a listing on the Malaysian Stock Exchange.

Unity Group’s secondary listing in Malaysia is progressing steadily. Once completed, it will become the first company listed in both Hong Kong and Malaysia.

Its listing in Malaysia will significantly boost its liquidity and attract more diverse investors, potentially enhancing the company’s valuation. This will also provide greater trading convenience for Malaysian investors, better reflecting the company’s overall value.

In addition, Unity Group has long been active in the Malaysian market, including a three-year collaboration with the Selangor State Government on ESG initiatives. Its secondary listing in Malaysia will further grow the company.

In fact, as early as August 2024, Group subsidiary Synergy ESCO (Malaysia), reached a strategic cooperation with Malaysia’s largest financial institution.

Unity Group has gained a financing limit of 50 million ringgit (about 90 million Hong Kong dollars) from Malaysia’s largest bank to support its ESG-compliant energy efficiency projects nationwide. With continued market expansion in Malaysia and progress on its secondary listing, the company is poised for faster growth.

Cycling Excellence Takes Center Stage at the Cyprus Cycling Federation Awards 2024

Cycling Excellence Takes Center Stage at the Cyprus Cycling Federation Awards 2024

Photo Courtesy of Cyprus Cycling Federation

NICOSIA, Cyprus, March 12, 2025 (GLOBE NEWSWIRE) — The Cyprus Cycling Federation hosted its prestigious annual awards ceremony last February 7, 2025, celebrating the achievements of the nation’s top cyclists, clubs, and schools. The Cyprus Cycling Federation held the event in honor of Aristides Konstantinidis, Cyprus’ first Olympic gold medalist from the 1896 Athens Olympics. It also brought together key figures in the cycling community.

The ceremony recognized outstanding performances in 2024 and highlighted the federation’s commitment to promoting cycling as both a competitive sport and a lifestyle choice. Key figures attended, including Minister of Energy, Commerce, and Industry Giorgos Papanastasiou; General Secretary of the Cyprus Olympic Committee Giottis Ioannides; Member of Union Cycliste Internationale (UCI) Management Committee Igor Makarov; Vladimir Petsas from the European Cycling Union; and Charis Filipidis from the Cyprus Sports Organization.

The ceremony presented the prestigious Aristides Konstantinidis Award to Andri Christoforou, Konstantina Georgiou, Igor Makarov, and the Municipality of Lefkoniko for their significant and long-time contributions to the sport in the region. The federation named APOL (ΑΠΟΕΛ) Best Club of the Year and recognized Agios Mnason School as Best School of the Year.

The federation crowned Andreas Miltiadis and Andri Christoforou Best Male and Female Athletes of the Year, respectively. The awards also celebrated achievements in various disciplines, including road racing, mountain biking, and downhill events. These recognitions reflect a year marked by both local successes and international representation at events such as the Paris Olympics.

In his address, Cyprus Cycling Federation President Giorgos Georgiou highlighted the federation’s dedication to nurturing talent and expanding opportunities for athletes to compete on global stages.

Minister of Energy, Commerce, and Industry George Papanaastasiou congratulated the winners and mentioned, “Cycling brings people closer together and promotes a healthier lifestyle. I wish your example to be followed by others for a better and more sustainable world.”

Other guests congratulating the winners were Charis Philippides of the Cyprus Athletic Organization and Giottis Ioannides, the general secretary of the Cyprus Olympic Committee.

The presence of Igor Makarov, as a winner and award presenter, is another highlight of the event. A long-time supporter of the sport in Cyprus and a member of UCI’s Management Committee, Igor Makarov has been instrumental in advancing local cycling initiatives and supporting local talents.

As athletes gear up for new challenges in 2025, the federation remains committed to maintaining inclusivity and excellence in cycling.

Please visit the Cyprus Cycling Federation’s website to see the full list of winners.

About Cyprus Cycling Federation

The Cyprus Cycling Federation is dedicated to promoting cycling at all levels—from grassroots participation to elite competition. It supports athletes through training programs, infrastructure development, and international representation while advocating for cycling as a sustainable mode of transportation. Through its initiatives, the federation inspires a culture of health, equity, and environmental responsibility.

Contact Details:

Contact person: Cyprus Cycling Federation
Email: [email protected]
Website: www.cypruscycling.com
Address: Olympic House, 21 Amfipoleos str., Office B220, 2025 Nicosia Cyprus

A photo accompanying this announcement is available at: https://www.globenewswire.com/NewsRoom/AttachmentNg/a514cf2e-e848-436a-a429-d0babcec99b4


GlobeNewswire Distribution ID 9393072

ABL Aviation receives two awards at the Aviation Achievement Awards 2025

DUBAI, UAE – African Media Agency – 11 March 2025 – In a significant recognition at the prestigious Aviation Achievement Awards 2025, ABL Aviation, part of ABL Corporation group, has been honored with not one, but two esteemed awards. The company proudly received the ‘Aircraft Leasing Company of the Year’ and the ‘Innovative Aviation Finance Deal of the Year’ accolades, securing its position as a leader in the aircraft leasing industry and marking a double win that highlights its commitment to excellence, innovation, and sustainability.

 

 

 

 

 

David Taylor, Chief Operating Officer and Head of Middle East, based in ABL Corporation Dubai office, represented ABL Aviation at the event, expressing deep gratitude and outlining the firm’s future-focused strategies after receiving the awards. “I am profoundly honored to receive these awards, on behalf of ABL aviation, which not only recognize our commitment to innovation and sustainability but also reinforce our role as a pioneering force in the aircraft leasing industry,” Taylor commented. “This achievement is a testament to our team’s hard work and our unwavering dedication to providing independent client-centric solutions”, he added.

The ceremony, held in the vibrant city of Dubai, United Arab Emirates, was attended by prominent figures from the travel and aviation sectors, celebrating achievements that push the boundaries of what is possible in aviation finance and leasing.

ABL Aviation’s award for the Innovative Aviation Finance Deal of the Year was notably earned through a $400 million financing facility commitment to Embraer in support of E-Jet E2 program. Leveraging ABL’s expansive investor network, innovative financial models, and expertise in closing complex cross-border transactions and Embraer’s cutting-edge aviation technology and a delivery timeline which currently outpaces competitors by four-to-five years, this groundbreaking deal yields significant benefits for investors and airlines alike.

These recognitions celebrate ABL Aviation’s remarkable achievements within the industry and its continuous investment in the region. “As we continue to expand our operations and enhance our service offerings, these awards fuel our motivation to innovate further and continue redefining the standards of our industry. We look forward to forging new paths and achieving greater successes in the years to come,” said Ali Ben Lmadani, Founder and CEO of ABL Corporation.

The event was a celebration of ABL Aviation’s current successes and a look forward to its bright future in a rapidly evolving global market. With a clear focus on sustainability and client satisfaction, ABL Aviation is set to continue its trajectory as the independent and global asset manager of choice for investors and airline partners globally.

About ABL Aviation

ABL Aviation is an independent aircraft investment management firm, renowned for its excellence, innovation, and commitment to sustainability in the aviation leasing industry. As part of the ABL Corporation group, ABL Aviation specializes in delivering tailored, value-driven leasing solutions that align with the unique goals of its partners. With a strategic presence in Dublin, New York, Casablanca, Hong Kong, Dubai, and Tokyo, ABL Aviation combines global reach with unmatched agility, ensuring flexibility, transparency, and efficiency in every transaction. By 2024, the firm successfully completed 94 aircraft transactions and deployed $5.9 billion in capital, further solidifying its position as a trusted, innovation-oriented partner in aircraft leasing and investment management.

‫شركة “ABL Aviation” تحصل على جائزتين في حفل جوائز إنجاز الطيران لعام 2025 

دبي، الإمارات العربية المتحدة – 11 مارس 2025 – African Media Agency – في إنجاز مهم خلال الحفل المرموق لجوائز إنجاز الطيران 2025، تم تكريم شركة “ABL Aviation”، التابعة لمجموعة “ABL Corporation”، بجائزتين مرموقتين. حصدت الشركة جائزة “شركة تأجير الطائرات لهذا العام” وجائزة “الصفقة المالية الابتكارية في مجال الطيران لهذا العام”، مؤكدة مكانتها كشركة رائدة في مجال تأجير الطائرات وإدارة الاستثمارات ومشددة على التزامها بالتميز والابتكار والاستدامة.

ديفيد تايلور، الرئيس التنفيذي للعمليات ورئيس قسم الشرق الأوسط في “ABL Corporation”، مثّل “ABL Aviation” في حفل تقديم الجوائز بدبي، معبرًا عن عميق الامتنان ومستعرضًا الاستراتيجيات المستقبلية للشركة بعد تسلمه الجوائز. قال تايلور: “يعكس هذا الإعتراف التزامنا بالابتكار والاستدامة، ويؤكد على دورنا كقوة رائدة في مجال تأجير الطائرات. يعكس هذا الإنجاز العمل الجاد لفريقنا وإخلاصنا في تقديم حلول مستقلة تركز على شركائنا”.

أُقيم الحفل في مدينة دبي، بحضور شخصيات بارزة من قطاعات السفر والطيران، احتفاءً بالإنجازات التي أحدثت ثورة في مجال تمويل وتأجير الطيران خلال سنة 2024.

جائزة “ABL Aviation” للصفقة المالية الابتكارية في مجال الطيران لهذا العام كانت نتيجة التزام الشركة بتمويل بقيمة 400 مليون دولار لدعم برنامج “E-Jet E2” من Embraer. من خلال استغلال شبكة المستثمرين الواسعة والنماذج المالية الابتكارية والخبرة في إغلاق المعاملات العابرة للحدود، بالإضافة إلى تقنيات Embraer الرائدة في مجال الطيران، فقد قدمت هذه الصفقة فرص عديدة لكل من المستثمرين وشركات الطيران.

هذه التقديرات تحتفي بإنجازات “ABL Aviation” المتميزة ضمن الصناعة واستثمارها المستمر في المنطقة. وقد قال علي بن لمداني، المؤسس والرئيس التنفيذي لـ “ABL Corporation” عقب هذا الفوز: “مع استمرارنا في توسعة عملياتنا وتحسين خدماتنا، تحفزنا مثل هذه الجوائز لابتكار المزيد من الحلول وتجاوز المعايير الحالية لصناعتنا. نتطلع إلى فتح مسارات جديدة وتحقيق نجاحات أكبر في السنوات القادمة”.

وقد كان الحدث احتفالاً بنجاحات “ABL Aviation” الحالية وطموحاتها المستقبلية في سوق عالمي يتطور بسرعة. مع تركيزها على الاستدامة ورضا العملاء، تستمر “ABL Aviation” في مسيرتها كشركة تسيير أصول مستقلة والشريك المفضل عالميًا للمستثمرين وشركاء الخطوط الجوية.

COFICERT: AD Ports Group Successfully Renews MSI 20000 Certification for the quality of its financial governance

PARIS, FRNACE / DUBAI, UAE – Media OutReach Newswire – 11 March 2025 – COFICERT announces that AD Ports Group (ADX: ADPORTS), a leading facilitator of global trade, logistics, and industry, renewed its MSI 20000 certification for a second consecutive cycle, reaffirming its unwavering commitment to international financial quality standards. The renewal further highlights AD Ports Group’s ongoing adherence to the stringent requirements of the MSI 20000 Standard.

In 2021, AD Ports Group became the first organisation in the Middle East operating in ports, industrial zones, and logistics to achieve the MSI 2000 certification, highlighting its commitment to towards excellence. Three years later by renewing its certification cycle, AD Ports Group is thus pursuing its process of continuous improvement and refinement of its financial governance, through regular MSI 20000 reviews and evaluations, which serve as essential internal management tools.

The certification was awarded by the French certification body COFICERT, word leader in financial and non-financial certifications, operating in over 40 countries across four continents.

AD Ports Group’s management received their second MSI 20000 compliance certificate at the group’s headquarters from an official delegation of the French certification body COFICERT, led by Mr. Cristian Mocanu, Secretary General of COFICERT, Mr. Souheil Skander, CEO of COFICERT MENA, and in the presence of representatives from TAG-Consulting (Talal Abu-Ghazaleh Consulting), the technical partner for MSI 20000 certification in the Middle East.

MSI 20000 is the international standard dedicated to the quality of financial governance for companies and institutions, regulated by the International Group for Sustainable Finance (IGSF). It offers a comprehensive model for measuring and evaluating financial stability and performance, based on sector-specific normative benchmarking. The certification operates on a three-year cycle, ensuring that companies continuously uphold high standards of financial governance and performance over time.

Martin Aarup, Group Chief Financial Officer – AD Ports Group, said: : “We are proud to have successfully obtained our second consecutive MSI 20000 financial quality certification, which reaffirms AD Ports Group’s position as a leader in financial governance within ports, industrial zones, and logistics sectors. This achievement underscores our sustained commitment to financial excellence, continuous improvement, and adherence to global best practices, while ensuring resilience and transparency. Securing this certification for a second cycle, AD Ports Group among an elite group of companies worldwide recognised for the quality of their financial governance. The certification is a testament to our ability to navigate market dynamics while maintaining strong financial health.”