Category: Pakistan

New standalone offering extends Zoom Virtual Agent Receptionist beyond Zoom Phone, bringing AI-powered call handling capabilities to any existing phone system

SAN JOSE, Calif., July 09, 2026 (GLOBE NEWSWIRE) — Zoom Communications, Inc. (NASDAQ: ZM) today announced a standalone offering for Zoom Virtual Agent (ZVA) Receptionist, enabling organizations to add an AI-powered front desk to their existing phone system without requiring Zoom Phone, helping organizations improve customer responsiveness, extend business availability, and capture more opportunities.

For many businesses, inbound calls are opportunities to win a customer, book an appointment, or strengthen an existing relationship. Yet according to research, 71% of consumers find calling a business more stressful than the issue they’re trying to resolve, and 50% say they would switch to a competitor after a single bad experience.

With Zoom Virtual Agent Receptionist, organizations can provide fast, always-available customer assistance through natural, conversational AI that answers calls, assists customers, and routes inquiries around the clock. With support for more than 10 languages, built-in live transcription, appointment scheduling, and intelligent call routing, Zoom Virtual Agent Receptionist helps businesses deliver responsive customer experiences while enabling employees to focus on the conversations that matter most.

“Businesses shouldn’t have to replace their phone system to benefit from AI,” said Chris Moss, general manager of Zoom Phone. “Every inbound call is an opportunity to serve a customer or nurture a prospect. With the standalone Zoom Virtual Agent Receptionist offering, organizations can quickly add an AI-powered front desk to their existing systems, helping them answer more calls, respond faster, and stay available around the clock.”

Extending AI Receptionist capabilities beyond Zoom Phone

Originally introduced as part of Zoom Phone, Zoom Virtual Agent Receptionist is now available across existing business phone systems, making it easier for organizations to adopt AI without changing their communications infrastructure.

Zoom Virtual Agent Receptionist helps organizations:

• Answer and greet every caller with natural, conversational AI in multiple languages.
• Resolve common customer needs by answering business questions, scheduling appointments, and providing after-hours support.
• Connect customers to the right person with intelligent call routing and seamless handoff when human assistance is needed.

Organizations can now add an AI-powered front desk without changing their existing phone system, making it easier to improve customer responsiveness while preserving existing technology investments and avoiding major migrations.

Whether supporting a retail store, healthcare practice, law office, or growing small business, Zoom Virtual Agent Receptionist helps ensure every caller receives timely, professional assistance while enabling employees to remain focused on serving customers.

Helping organizations capture every opportunity.

Since every inbound call has the potential to generate new business, appointments, or revenue, responsiveness is key to maintaining a competitive edge. During busy periods, after hours, or when employees are focused on helping customers in person, businesses often struggle to respond as quickly as customers expect.

By bringing AI receptionist capabilities to existing phone systems, Zoom is helping organizations improve responsiveness, extend business availability, and create better first impressions without disrupting the technology they already trust.

Available now

Standalone Zoom Virtual Agent Receptionist is available for purchase online beginning today, starting at $29.99 USD per month/100 minutes, or $24.99 USD per month/100 minutes with annual billing. To learn more, visit Zoom.com.

Organizations can also explore Zoom Virtual Agent Receptionist through a free trial program available to both new and existing customers.

About Zoom
Zoom (NASDAQ:ZM) is a system of action for modern work, turning live collaboration into completed results. From entrepreneurs to global enterprises, customers choose Zoom to seamlessly collaborate, communicate, and drive outcomes across meetings, phone, contact center, and more — all with the built-in assistance of Zoom AI. Founded in 2011, Zoom is headquartered in San Jose, CA. For more information, visit zoom.com.

Zoom Public Relations
Travis Isaman
[email protected]

GlobeNewswire Distribution ID 9759489

Meltwater MCP is the only full-suite media intelligence platform that plugs directly into leading AI assistants, custom agents and AI workflows – with the ability to take action, not just answer questions

SAN FRANCISCO, July 08, 2026 (GLOBE NEWSWIRE) — Meltwater, the global leader in actionable intelligence for PR, Communications and Marketing teams, today announced a major expansion of Meltwater MCP (Model Context Protocol). The release adds a new set of MCP tools that allow AI assistants to take action inside the Meltwater platform, helping teams access insights, create reports, and track alerts in real time.

Ask Meltwater, Inside Existing AI Tools

Meltwater has hosted MCP natively since June 2025, bringing unmatched real-time, cited media, social, and influencer intelligence directly into the AI tools teams already use. This allowed users to ask questions in plain language and receive trusted answers grounded in Meltwater’s licensed data which analyzes 1.3 billion-plus documents a day.

But teams no longer want AI assistants that simply summarize information. They want agents that can understand intent, work with trusted context, take action and learn from the intelligence assets a team has already built.

Meltwater MCP meets this need, moving beyond simply answering questions to allow AI tools to build on existing projects within the Meltwater platform. Teams can simply ask their preferred AI tool for an overview of breaking news coverage, a brand health report, or a brief on trending social media topics, without having to log in to Meltwater and start a search from scratch. The results can be saved, re-used and referenced again by an AI agent that knows the purpose behind them.

Access to Trusted Intelligence Across Your Organization

Not everyone who needs a Meltwater answer has platform access, so they often turn to generic AI tools that respond from open-web data rather than trusted, sourced intelligence. This means that generic results often sound confident while being outdated, incomplete, or simply wrong. Meltwater MCP closes this gap with a single, governed connector that brings Meltwater’s licensed data into any compatible AI assistant, letting teams ask questions in plain language and get cited, verifiable answers without a custom integration or specialist help.

“Intelligence shouldn’t require a specialist to unlock it,” said Chris Hackney, Chief Product Officer at Meltwater. “Meltwater MCP means the analyst, the executive, and the intern can all ask the same question and get the same quality of answer, grounded in real Meltwater data, right inside the AI tools they already use every day.”

“Teams shouldn’t have to pick between the AI tool they already love using and the data they actually trust, but that’s the tradeoff most integrations force on them,” said Aditya Jami, Chief Technology Officer at Meltwater. “Meltwater MCP means they don’t have to. It’s one connector, fully governed, bringing real Meltwater intelligence into whichever assistant a team is already using. And now, they can act on it too, not just ask about it.”

Now Generally Available to Meltwater Customers

Meltwater MCP is now generally available to Meltwater customers. It builds on more than a year of customer pilots and provides MCP-based access to its data and content in production. The release reflects Meltwater’s commitment to empowering leaders with the intelligence they need to set a new standard in PR, Communications, and Marketing.

To learn more about Meltwater’s MCP offering, visit meltwater.com.

For more information, please contact:
Kelly Costello
Corporate Communications Director
[email protected]

About Meltwater
Meltwater is the global leader in actionable intelligence for PR, Communications, and Marketing teams. By analyzing 1.3 billion pieces of content daily, Meltwater transforms media, social, and AI signals into intelligence that leaders rely on to make faster, more confident decisions. With 27,000 customers worldwide, Meltwater is the intelligence platform global brands trust to stay ahead.

Meltwater: Intelligence you can act on. 
Learn more at meltwater.com.

GlobeNewswire Distribution ID 9758635

Meltwater MCP is the only full-suite media intelligence platform that plugs directly into leading AI assistants, custom agents and AI workflows – with the ability to take action, not just answer questions

SAN FRANCISCO, July 08, 2026 (GLOBE NEWSWIRE) — Meltwater, the global leader in actionable intelligence for PR, Communications and Marketing teams, today announced a major expansion of Meltwater MCP (Model Context Protocol). The release adds a new set of MCP tools that allow AI assistants to take action inside the Meltwater platform, helping teams access insights, create reports, and track alerts in real time.

Ask Meltwater, Inside Existing AI Tools

Meltwater has hosted MCP natively since June 2025, bringing unmatched real-time, cited media, social, and influencer intelligence directly into the AI tools teams already use. This allowed users to ask questions in plain language and receive trusted answers grounded in Meltwater’s licensed data which analyzes 1.3 billion-plus documents a day.

But teams no longer want AI assistants that simply summarize information. They want agents that can understand intent, work with trusted context, take action and learn from the intelligence assets a team has already built.

Meltwater MCP meets this need, moving beyond simply answering questions to allow AI tools to build on existing projects within the Meltwater platform. Teams can simply ask their preferred AI tool for an overview of breaking news coverage, a brand health report, or a brief on trending social media topics, without having to log in to Meltwater and start a search from scratch. The results can be saved, re-used and referenced again by an AI agent that knows the purpose behind them.

Access to Trusted Intelligence Across Your Organization

Not everyone who needs a Meltwater answer has platform access, so they often turn to generic AI tools that respond from open-web data rather than trusted, sourced intelligence. This means that generic results often sound confident while being outdated, incomplete, or simply wrong. Meltwater MCP closes this gap with a single, governed connector that brings Meltwater’s licensed data into any compatible AI assistant, letting teams ask questions in plain language and get cited, verifiable answers without a custom integration or specialist help.

“Intelligence shouldn’t require a specialist to unlock it,” said Chris Hackney, Chief Product Officer at Meltwater. “Meltwater MCP means the analyst, the executive, and the intern can all ask the same question and get the same quality of answer, grounded in real Meltwater data, right inside the AI tools they already use every day.”

“Teams shouldn’t have to pick between the AI tool they already love using and the data they actually trust, but that’s the tradeoff most integrations force on them,” said Aditya Jami, Chief Technology Officer at Meltwater. “Meltwater MCP means they don’t have to. It’s one connector, fully governed, bringing real Meltwater intelligence into whichever assistant a team is already using. And now, they can act on it too, not just ask about it.”

Now Generally Available to Meltwater Customers

Meltwater MCP is now generally available to Meltwater customers. It builds on more than a year of customer pilots and provides MCP-based access to its data and content in production. The release reflects Meltwater’s commitment to empowering leaders with the intelligence they need to set a new standard in PR, Communications, and Marketing.

To learn more about Meltwater’s MCP offering, visit meltwater.com.

For more information, please contact:
Kelly Costello
Corporate Communications Director
[email protected]

About Meltwater
Meltwater is the global leader in actionable intelligence for PR, Communications, and Marketing teams. By analyzing 1.3 billion pieces of content daily, Meltwater transforms media, social, and AI signals into intelligence that leaders rely on to make faster, more confident decisions. With 27,000 customers worldwide, Meltwater is the intelligence platform global brands trust to stay ahead.

Meltwater: Intelligence you can act on. 
Learn more at meltwater.com.

GlobeNewswire Distribution ID 9758635