ISLAMABAD: Most of the automated teller machines (ATMs) of National Bank of Pakistan (NBP) remained inoperative especially on Saturday and Sundays due to lackadaisical approach of the concerned staff.
The NBP’s Police Foundation, Islamabad, branch of ATM, one of the most inoperative among scores of such machines, most often remain out of cash or defunct, was badly failed to cater to the needs of the customers residing at Media Town, Pak PWD, Pakistan Town, Bahria Town, Korang Town, National Police Foundation and others. The only NBP’s ATM in locality has become perpetual nuisance for the residents.
It always ‘develop problems’ during the first five days of every month, weekends and on more than one closed holidays.
A group of NBP customers told reporter that they were commonly observing that the ATM of the NBP, National Police Foundation PWD road, was often seen dispensing apology instead of cash especially from every Friday evening to Monday noon. The branch remained a constant victim of server connectivity, particularly during the first week of every month, when hundreds of government employees residing in the area draw their salaries.
The unfortunate customers using the ATM have been facing many issues, including misreporting about the cash, deduction of cash during a transaction without delivery to the customer, and frequent ‘link down’, ‘ATM is out of order’ or ‘your bank failed to respond’ messages.
Complaints have been piling up over the years about poor online banking services which show no signs of improvement as NBP high up were not ready to pay heed to people’s ordeal.
The ATM users have demanded resolution of these issues on priority basis.
Meanwhile, the customers appealed the NBP authorities to commission another ATM at NBP, PWD road, as current machine was not sufficient to meet the needs of customers.
When contacted, an attendant of NBP complaint centre, refused to comment on the perpetual issue of faulty ATMs, saying he was not in a position to comment and the management of concerned branch should be approach in this regard.