ABBOTTABAD:Commissioner Hazara Shah Rukh Ali has directed all deputy commissioners of Hazara Division to ensure timely delivery of public services, prompt resolution of citizens’ grievances, strict adherence to official working hours and a zero-tolerance policy against corruption.
He issued these directives while chairing an introductory meeting of all deputy commissioners of the division on Thursday.
The meeting reviewed administrative performance, public service delivery, cleanliness campaigns, field inspections and measures to improve governance.
The commissioner instructed officers and staff to treat citizens visiting government offices with courtesy, avoid unnecessary delays and take immediate steps to resolve their problems. He particularly emphasized the timely issuance of domicile certificates and other public documents to facilitate citizens.
Shah Rukh Ali directed deputy commissioners to launch effective cleanliness campaigns in their respective districts in coordination with tehsil municipal administrations (TMAs), water and sanitation services companies and cantonment boards. He also stressed regular field visits to hospitals, basic health units, schools and other government offices to monitor facilities and address public complaints.
Emphasizing accountability, he ordered effective monitoring of revenue offices, particularly patwaris’ offices and service delivery centres, and made it clear that corruption in any form would not be tolerated. He also directed officers to use social media positively to highlight government initiatives, field visits and public welfare activities.
The commissioner urged deputy commissioners to introduce innovative, district-specific initiatives according to local geographical, social and administrative needs to ensure sustainable improvements and maximum public relief. He also called for sharing successful practices and experiences among districts to strengthen coordination and improve administrative performance.
During the meeting, all deputy commissioners briefed the commissioner on the administrative situation, ongoing initiatives and challenges in their respective districts. Shah Rukh Ali directed them to immediately report issues concerning provincial departments to his office so that the matters could be taken up with the relevant provincial secretaries for early resolution.