FAISALABAD:Convener Customer Services Committee FESCO Board of Directors Mian Farrukh Iqbal has said Faisalabad Electric Supply Company is striving to provide quality service to its consumers and in this connection, help is also being taken from social media and the latest technology for redressing electricity related complaints on top priority basis.
Addressing the 17/45th meeting of Customer Services Committee at FESCO Headquarters here on Thursday, he said that FESCO had precious asset of 5.3 million active consumers out of which 80 per cent consumers belong to domestic category. He said that FESCO complaint numbers remained active round the clock and the people could contact the company through 118 and 8118 for getting their electricity related complaints lodged at any time. New features are also being added in these numbers to facilitate the electricity consumers at maximum extent in addition to providing them the facility to track updated status of their complaints.
Chief Executive Officer (CEO) FESCO
Engineer Muhammad Amir said that FESCO has launched pro-rata program in eight districts of its region so that the consumers could be issued real time billing comprising on units of 30 or 31 days of each month.
He said that overbilling was just a propaganda against the company because the FESCO had give benefit of 1 million units to 137000 consumers in the month of June through pro-rata.
Additional Director General (PR) Tahir Sheikh also spoke on the occasion and presented performance report of PR Directorate for the last six months which was appreciated by the meeting participants.