LAHORE: The series of public/customers hearings (open katchehry) continued in all the eight circles of Lahore Electric Supply Company (LESCO) to address the customers’ complaints regarding overbilling and other issues. LESCO Chief Executive Officer Engineer Shahid Haider told media here Thursday that thecompany was continuing with this practice following the special instructions of the Ministry
of Power Division, with an aim of solving the problems faced by the consumers in electricity bills and other matters immediately. He added that special customers’ hearings were being conducted across the region and the public was also being informed about this in advance through the media and banners installed in the relevant LESCO offices.
All the SDOs (Sub-Divisional Officers) along with their respective team are ensuring regular holding of the public hearing in their sub-divisions on a daily basis. While SEs (Superintending Engineers), and X-Ens (Executive Engineers) are personally investigating the customers comp
laints. In the LESCO public hearings last day, a total of 2,031 complaints of various types were received out of which 1,954 complaints were redressed on the spot. It should be noted that Chief Executive Officer Engineer Shahid Haider himself is also making a surprise visit to the public hearings along with his team. The customers at large have customer welcomed this initiative of LESCO and hoped that LESCO will continue to make all possible efforts for the convenience of the customers in the future.