LAHORE: A special lecture on ‘customer services excellence’ was delivered to the staffers taking training classes here at Regional Training Centre (RTC) of Lahore Electric Supply Company (LESCO) on Monday. LESCO Additional Deputy Manager (RTC) Imran Anwar delivered the lecture that was also attended by Circle Training Centre’s In charge, Commercial Superintendent, Commercial Assistant and Revenue Staff. In his lecture, Imran Anwar apprised the participants that how to respect and guide
the customers, adding that the respective staff must treat the angry customers with patience and love. He added, “For all these things, we need to know the rules and regulations of our department and our official powers in order to better guide our customers.” It should be clear that LESCO is continuing with training of its officers and employees at the Regional Training Center so as to provide better facilities to
its customers, he said. It is to mention that on the instructions of LESCO Chief Executive Officer Engineer Sh
ahid Haider, training on various topics is underway at the centre.