LAHORE: The Ombudsman Punjab office redressed 35,202 complaints during the year 2023, providing relief of worth Rs 22.504 billion to complainants and the government with regard to retrieving state land, thus showing 100 percent redressal rate. This was revealed by Ombudsman Punjab Maj (retd) Azam Suleman Khan in a ceremony held at his office here on Thursday. He presented a comparative review of the annual report and presented data related to the performance of his department, especially in resolving complaints related to the public sector departments.
The Ombudsman Punjab said that in 2023, as many as 7212 complaints were received against police, 5980 local government, 5678 revenue, 2531 primary and secondary healthcare, 1961 school education and 1563 complaints against district administration. On the orders of Ombudsman Office, 119 civilians had also been provided jobs in government departments under Rule 17A of the Punjab Civil Servants (Appointment and Conditions of Employment) Rules, 1974
in the year 2023. The Ombudsman Punjab said that as a result of public awareness campaign during his tenure, complaints had been increased which were being redressed within 45 to 60 days.