Lahore:The District Consumer Protection Councils exceeded their performance targets by 115 per cent, resolving 3,708 consumer complaints during August and September 2026.
Food Safety and Consumer Protection Secretary Dr Kiran Khurshid chaired a meeting of the Consumer Protection Council on Monday.
During the meeting, the performance report of the District Consumer Protection Councils for August and September 2026 was presented. According to the report, the councils achieved a complaint resolution rate of 97 per cent during the two-month period.
Dr Kiran Khurshid said fines exceeding Rs 2.172 million were imposed in August and September for violations of the law, while 2,134 warnings were issued during enforcement actions taken in response to consumer complaints.
She said the launch of the Consumer Protect App had significantly increased public engagement in lodging complaints.
Online complaints increased by 46.8 per cent, with 229 complaints received through the platform in September alone.
More than 12,000 new complaints have been registered since the app’s launch.
She added that a record 20,255 complaints had been received during 2026 so far, of which 18,566 had been successfully resolved.
Reviewing district-wise performance, the secretary said Kasur, Gujrat, Sargodha and Jhelum were among the leading districts in resolving consumer complaints.
The Kasur District Consumer Protection Council resolved 118 complaints during August and September, while the Gujrat council addressed 134 complaints over the same period.
Dr Kiran Khurshid reiterated that protecting consumer rights remained the top priority of the Consumer Protection Council, adding that all possible resources and measures would continue to be utilized to safeguard consumers’ interests.