Dera ismail khan:An online e-Kachehri was held at District Headquarters Teaching Hospital Dera Ismail Khan to provide citizens with a direct platform to raise their complaints, problems and suggestions regarding hospital services.
The e-Kachehri was chaired by Hospital Director MTI Dera Ismail Khan Dr Farrukh Jameel, who, along with members of the hospital administration, listened to the complaints and suggestions submitted by citizens online and issued directions for their resolution.
During the session, citizens raised issues and offered suggestions concerning various administrative and medical matters, including medicines, services of senior doctors, human resources, information technology, social media and other internal and external affairs of the hospital.
The hospital administration responded to several complaints on the spot, while the relevant departments were directed to initiate immediate action on matters requiring further examination and necessary proceedings.
Medical Director Dr Khalid Mahmood, Finance Director Ziauddin Khan, Director Human Resources Dr Obaid, Administrative Officer Umar Saleem, Nursing Director Muhammad Saadat, Trauma Manager Umar Kharoti and members of the information technology team, besides other relevant officers and staff, participated in the online e-Kachehri.
The participating officials reviewed the complaints and suggestions received from citizens and took necessary action on issues falling within their respective domains.
Speaking on the occasion, Dr Farrukh Jameel said that public complaints and constructive suggestions were of vital importance for improving the quality of healthcare and administrative services at the hospital.
He said the hospital administration welcomed constructive criticism and was taking citizens’ actionable suggestions seriously. He stressed that public grievances should not merely be heard but also addressed through practical measures.
Dr Farrukh Jameel added that positive criticism and constructive suggestions played an important role in identifying shortcomings and bringing about improvements in institutional performance.
He said the administration was committed to providing citizens with an effective mechanism for raising their concerns and ensuring that genuine complaints were referred to the concerned departments for timely resolution.
The initiative was also appreciated by citizens, who welcomed the opportunity to communicate their problems and suggestions directly to the hospital administration through an online platform.
The hospital administration said that action on complaints and suggestions received through the e-Kachehri would continue, while regular follow-up would be carried out with the concerned departments to monitor progress and ensure resolution of the issues.