Islamabad: The once-crowded Shimla Pahari NADRA Registration Centre, long associated with overflowing queues and hours of waiting, has undergone a remarkable transformation, offering citizens faster, more efficient, and dignified public service.
The dramatic improvement was witnessed during an unannounced visit by Federal Interior Minister Mohsin Naqvi to the 24/7 NADRA Centre at Shimla Pahari, where he expressed pleasant surprise after observing the upgraded facilities and smooth operations firsthand.
Instead of the lengthy queues that previously defined the centre, visitors were seen receiving services within minutes in a comfortable, fully air-conditioned environment. Citizens arriving to national identity cards and other official documents reported significantly reduced waiting times and praised the professionalism of the staff.
During the visit, the Interior Minister interacted directly with citizens, asking about the registration process, the time taken to complete formalities, and any difficulties they had encountered. He also toured various service counters, met with employees, and personally reviewed operational efficiency.
Many visitors shared positive experiences. One citizen remarked that it took only five minutes before their turn arrived and that they faced no inconvenience whatsoever. An elderly visitor appreciated the staff’s cooperation, saying the entire process was completed within a few minutes. Another elderly woman offered prayers for the minister and the NADRA staff, expressing gratitude for the respectful treatment and improved service.
The minister also responded immediately to the concerns of two citizens seeking Family Registration Certificates (FRCs), issuing on-the-spot instructions for the prompt resolution of their cases. He directed officials to ensure that visitors are properly guided regarding the documents required for various services so that unnecessary delays can be avoided.
While the overall feedback was overwhelmingly positive, some citizens complained that parking attendants outside the centre were charging fees higher than the officially prescribed rates. The minister took notice of the complaints, indicating that such issues would also be addressed.
Mohsin Naqvi announced that the system for accessing Family Registration Certificate (FRC) records would be streamlined further to make the process even more convenient for the public.
Reflecting on the transformation, the minister noted that he had visited the Shimla Pahari NADRA Centre in the past and was delighted to witness the significant improvement in public service. He said the positive feedback from citizens demonstrated that reforms were delivering tangible results.
He emphasized that the trust and satisfaction of citizens remain the true measure of any public institution’s success and commended the Chairman of NADRA and the entire team for their dedication, hard work, and improved performance in delivering efficient public services.