KARACHI:Sindh Minister for Revenue, Muhammad Younus Dagha has directed the Board of Revenue authorities to launch e-Services within one month to minimize human interaction and eliminate corruption, malpractices and inefficiencies from land records & revenue system and ensure better service delivery to citizens.
According to an official statement issued here on Tuesday, the minister presided over a meeting at Revenue House, which was attended by Senior Member, Board of Revenue, Sindh, Zahid Ali Abbasi, Member (RS&EP), Dr. Waseem Shamshad Ali; Member (R&S), Syed Ahmed Ali Shah; Chief Inspector of Stamps, Ghulam Abbas Naich; Secretary-cum-Director, LARMIS, Saifullah Abro, Secretary (Revenue), BOR, M.B. Dharejo and other officers.
Voicing deep concern over the poor performance of Mukhtiar and Sub-Registrar offices, he said that citizens visiting these offices have to go through long ordeals and were forced to pay bribes for getting documents registered and obtaining mutation entries, sale certificates or other services.
He emphasized modernising the services to get rid of these inherent flaws of the system and directed to launch e-services mobile app and web application within one month.
During the meeting, he briefed about the various IT projects undertaken by the Board of Revenue, Sindh, past achievements, ongoing activities and future initiatives. He directed the concerned authorities to take advantage of digital technology and initiate facilitation projects for improving public service delivery by the Revenue Department.
After detailed discussion, it was decided that the work of authentication, pending for the past 10 years, of the digitized record of V.F. VII-A, V.F. VII-B, V.F. II, V.F.-I and Ghatwadh forms up to 2012 shall be authenticated by the concerned Mukhtiarkars and ACs simultaneously on hard copies and through an online process.
He directed the BOR to notify the auditor to ascertain that proper authentication had been made. Deputy Commissioners shall ensure that the record is authenticated by the Mukhtiarkars of their respective districts in the stipulated time i.e. 30 days. V.F.I. and Ghatwadh forms shall be authenticated by the Survey Superintendents concerned in the same manner. Director Survey & Settlement shall ensure that authentication of the record is done within the stipulated time.
BOR shall issue a detailed SOP in this regard and this exercise shall be completed within one/two months. The e-Registration and e-Mutations system in Sindh in collaboration with PITB shall be rolled out in one pilot district within three months, which shall be replicated throughout the province within one month after the pilot run.
A facilitation project shall be launched to automate and digitize the services at Mukhtiarkar offices, including the issuance of sale certificates, heirship certificates, solvency certificates, passbooks, mutation entries in record of rights and city survey records within 30 days. The remaining part of the digitization of microfilmed records of registries i.e. 2.6 million registries shall be completed in two months.
The remaining maps shall be digitized within 30 days. Biometric system has been installed in 60 Sub-Registrar Offices (SROs). The same system will be installed in the remaining SROs within one month. A dashboard for the Registration Deed Tracking system would be provided to the offices of the Minister for Revenue, SMBR, Member (RS&EP) and IG Registration for monitoring the progress of the Registration Wing. Sub-registrars shall ensure computerized token issuance and a timeline of 3 days must be complied.
In case of failure strict action, as per law, shall be ensured. The remaining activities of the preservation project shall be completed within stipulated timelines. All above activities and decisions shall be implemented with the spirit of teamwork by all wings of BOR, Sindh under the leadership of a Senior Member, BOR Sindh so that on completion of all these interventions, a holistic solution shall be available to the general public concerning all services rendered by the Revenue offices including the offices of Mukhtiarkars and Sub-Registrars.
The SMBR will assign different field officers of the Board of Revenue to visit field offices especially Karachi, Hyderabad, Jamshoro, Thatta and other divisional headquarters to improve efficiency and service delivery. District Level Reviews shall also be conducted by the SMBR in order to evaluate the performance of respective Commissioner Rates.