Senior Advisor to Federal Ombudsman expresses dissatisfaction on PLICL performance

KARACHI Senior Advisor to Federal Ombudsman Regional Office Karachi, Syed Anwar Hyder, on Wednesday, expressed dissatisfaction with the performance of Postal Life Insurance Company Limited (PLICL). The performance of the oldest insurance organization in the country has declined drastically after its conversion into a company while its operational expenditure had become ten times more than its revenue, Syed Anwar Hyder noted during the visit of PLICL and said that a detailed report on the dismal state of the affairs will be submitted to the federal Ombudsman secretariat for necessary corrective measures. The senior advisor also expressed displeasure in the absence of the director and other higher management officers at the occasion and summoned them to his office on the next working day along with details of available human resources and financial and operational matters. He said that all the employees working in PLICL belonged to Pakistan Post and their services were placed with the company on deputation while the policyholders were facing hardship in receiving their claims against insurance policies. The PLICL took months to issue the due amount of the insurance claims as after conversion into the company the legacy claims were settled by the finance division and it involves a lengthy and cumbersome process for settlement of insurance claims, he noted adding that the ombudsman secretariat has received several complaints in the regard. He said that Postal Life Insurance in past used to attract thousands of clients every year by offering lower premium amounts, security of deposits and an easier claim process but the PLICL from January to August 2023 has earned a meagre premium revenue of Rs.308813 by selling 122 insurance policies. The company is in the doldrums and losing justification for its existence, the senior advisor noted and suggested that it would be better to merge the PLICL into State Life Insurance Corporation to ensure the protection of the interests of the employees as well policyholders.

Back To Top