Category: Pakistan

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Meltwater and NICE partner to bring real-time social Intelligence to customer service

SAN FRANCISCO, March 12, 2025 (GLOBE NEWSWIRE) — Meltwater, a global leader in media, social and consumer intelligence, today announces a new collaboration with NICE, the world’s leading AI platform for customer service, bringing Meltwater insights to the Contact Center as a Service (CCaaS) market for the first time. Together, Meltwater and NICE will empower enterprises to engage with customers in real time through social media channels to enhance customer interactions, streamline operations, make data-backed decisions and optimize strategies that boost customer satisfaction.

A leader in AI-powered customer service software, NICE supports enterprise organizations around the world with its CXone Mpower platform. With Meltwater social insights available in CXone Mpower, NICE customers can utilize social media as a customer care channel. Social media has long been a key channel for customer service, yet many contact centers lack the necessary tools to efficiently analyze social media interactions. The mountain of end-user data is growing and businesses need solutions to help them make sense of it all.

This new integration unlocks the power of Meltwater’s social intelligence for customer service, processing more than 3 billion social engagements each day. Meltwater’s AI-powered solutions then transform this data into actionable insights allowing teams to respond to cases in real time, reach unserved demographics, meet service-level objectives, and enhance the customer experience.

Key benefits of the integration include:

  • World class listening and filtering capabilities with the ability to search and analyze social content from Meltwater’s industry-leading, comprehensive dataset.
  • Advanced keyword filtering to surface the most relevant and actionable social media conversations and analyze customer sentiment, engagement, trending themes, consumer behavior, response times, and more.
  • A unified task queue, with messages in a single, centralized location, making it easier to manage multiple interactions simultaneously while improving resolution times.
  • Ability to respond to customer issues in real time, either in social channels or direct messages.

“We’re excited to partner with NICE which signifies a pivotal moment for Meltwater as we enter the CCaaS market,” said Doug Balut, Senior Vice President of Global Alliances and Partnerships at Meltwater. “Many contact center support teams lack access to real-time social data, leaving customers’ questions and concerns unanswered. With this integration, we’re empowering brands with the insights they need to understand customer sentiment, anticipate issues, and respond with agility, ultimately enhancing the customer experience.”

“Social media is a critical customer service channel. By integrating Meltwater’s social intelligence into CXone Mpower, we’re enabling enterprises to turn social interactions into meaningful customer engagements while driving efficiency and business impact,” said Barry Cooper, President, CX Division, NICE. “This integration reinforces NICE’s commitment to our open platform and strategic partnerships, enabling organizations to leverage leading capabilities across the ecosystem to deliver proactive, personalized experiences powered by AI.”

For more information, please contact:

Stacy Slayden
[email protected]

Christopher Irwin-Dudek, +1 201 561 4442, [email protected], ET

About Meltwater 
Meltwater empowers companies with solutions that span media, social and consumer intelligence. By analyzing ~1 billion pieces of content daily and transforming them into vital insights, Meltwater unlocks the competitive edge to drive results. With 27,000 global customers, 50 offices across six continents, and 2,300 employees, Meltwater is the industry partner for global brands making an impact. Learn more at meltwater.com.

About NICE

With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform – and elevate – every customer interaction. www.nice.com

GlobeNewswire Distribution ID 9393057

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Meltwater and NICE partner to bring real-time social Intelligence to customer service

SAN FRANCISCO, March 12, 2025 (GLOBE NEWSWIRE) — Meltwater, a global leader in media, social and consumer intelligence, today announces a new collaboration with NICE, the world’s leading AI platform for customer service, bringing Meltwater insights to the Contact Center as a Service (CCaaS) market for the first time. Together, Meltwater and NICE will empower enterprises to engage with customers in real time through social media channels to enhance customer interactions, streamline operations, make data-backed decisions and optimize strategies that boost customer satisfaction.

A leader in AI-powered customer service software, NICE supports enterprise organizations around the world with its CXone Mpower platform. With Meltwater social insights available in CXone Mpower, NICE customers can utilize social media as a customer care channel. Social media has long been a key channel for customer service, yet many contact centers lack the necessary tools to efficiently analyze social media interactions. The mountain of end-user data is growing and businesses need solutions to help them make sense of it all.

This new integration unlocks the power of Meltwater’s social intelligence for customer service, processing more than 3 billion social engagements each day. Meltwater’s AI-powered solutions then transform this data into actionable insights allowing teams to respond to cases in real time, reach unserved demographics, meet service-level objectives, and enhance the customer experience.

Key benefits of the integration include:

  • World class listening and filtering capabilities with the ability to search and analyze social content from Meltwater’s industry-leading, comprehensive dataset.
  • Advanced keyword filtering to surface the most relevant and actionable social media conversations and analyze customer sentiment, engagement, trending themes, consumer behavior, response times, and more.
  • A unified task queue, with messages in a single, centralized location, making it easier to manage multiple interactions simultaneously while improving resolution times.
  • Ability to respond to customer issues in real time, either in social channels or direct messages.

“We’re excited to partner with NICE which signifies a pivotal moment for Meltwater as we enter the CCaaS market,” said Doug Balut, Senior Vice President of Global Alliances and Partnerships at Meltwater. “Many contact center support teams lack access to real-time social data, leaving customers’ questions and concerns unanswered. With this integration, we’re empowering brands with the insights they need to understand customer sentiment, anticipate issues, and respond with agility, ultimately enhancing the customer experience.”

“Social media is a critical customer service channel. By integrating Meltwater’s social intelligence into CXone Mpower, we’re enabling enterprises to turn social interactions into meaningful customer engagements while driving efficiency and business impact,” said Barry Cooper, President, CX Division, NICE. “This integration reinforces NICE’s commitment to our open platform and strategic partnerships, enabling organizations to leverage leading capabilities across the ecosystem to deliver proactive, personalized experiences powered by AI.”

For more information, please contact:

Stacy Slayden
[email protected]

Christopher Irwin-Dudek, +1 201 561 4442, [email protected], ET

About Meltwater 
Meltwater empowers companies with solutions that span media, social and consumer intelligence. By analyzing ~1 billion pieces of content daily and transforming them into vital insights, Meltwater unlocks the competitive edge to drive results. With 27,000 global customers, 50 offices across six continents, and 2,300 employees, Meltwater is the industry partner for global brands making an impact. Learn more at meltwater.com.

About NICE

With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform – and elevate – every customer interaction. www.nice.com

GlobeNewswire Distribution ID 9393057

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Meltwater and NICE partner to bring real-time social Intelligence to customer service

SAN FRANCISCO, March 12, 2025 (GLOBE NEWSWIRE) — Meltwater, a global leader in media, social and consumer intelligence, today announces a new collaboration with NICE, the world’s leading AI platform for customer service, bringing Meltwater insights to the Contact Center as a Service (CCaaS) market for the first time. Together, Meltwater and NICE will empower enterprises to engage with customers in real time through social media channels to enhance customer interactions, streamline operations, make data-backed decisions and optimize strategies that boost customer satisfaction.

A leader in AI-powered customer service software, NICE supports enterprise organizations around the world with its CXone Mpower platform. With Meltwater social insights available in CXone Mpower, NICE customers can utilize social media as a customer care channel. Social media has long been a key channel for customer service, yet many contact centers lack the necessary tools to efficiently analyze social media interactions. The mountain of end-user data is growing and businesses need solutions to help them make sense of it all.

This new integration unlocks the power of Meltwater’s social intelligence for customer service, processing more than 3 billion social engagements each day. Meltwater’s AI-powered solutions then transform this data into actionable insights allowing teams to respond to cases in real time, reach unserved demographics, meet service-level objectives, and enhance the customer experience.

Key benefits of the integration include:

  • World class listening and filtering capabilities with the ability to search and analyze social content from Meltwater’s industry-leading, comprehensive dataset.
  • Advanced keyword filtering to surface the most relevant and actionable social media conversations and analyze customer sentiment, engagement, trending themes, consumer behavior, response times, and more.
  • A unified task queue, with messages in a single, centralized location, making it easier to manage multiple interactions simultaneously while improving resolution times.
  • Ability to respond to customer issues in real time, either in social channels or direct messages.

“We’re excited to partner with NICE which signifies a pivotal moment for Meltwater as we enter the CCaaS market,” said Doug Balut, Senior Vice President of Global Alliances and Partnerships at Meltwater. “Many contact center support teams lack access to real-time social data, leaving customers’ questions and concerns unanswered. With this integration, we’re empowering brands with the insights they need to understand customer sentiment, anticipate issues, and respond with agility, ultimately enhancing the customer experience.”

“Social media is a critical customer service channel. By integrating Meltwater’s social intelligence into CXone Mpower, we’re enabling enterprises to turn social interactions into meaningful customer engagements while driving efficiency and business impact,” said Barry Cooper, President, CX Division, NICE. “This integration reinforces NICE’s commitment to our open platform and strategic partnerships, enabling organizations to leverage leading capabilities across the ecosystem to deliver proactive, personalized experiences powered by AI.”

For more information, please contact:

Stacy Slayden
[email protected]

Christopher Irwin-Dudek, +1 201 561 4442, [email protected], ET

About Meltwater 
Meltwater empowers companies with solutions that span media, social and consumer intelligence. By analyzing ~1 billion pieces of content daily and transforming them into vital insights, Meltwater unlocks the competitive edge to drive results. With 27,000 global customers, 50 offices across six continents, and 2,300 employees, Meltwater is the industry partner for global brands making an impact. Learn more at meltwater.com.

About NICE

With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform – and elevate – every customer interaction. www.nice.com

GlobeNewswire Distribution ID 9393057

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Cycling Excellence Takes Center Stage at the Cyprus Cycling Federation Awards 2024

Cycling Excellence Takes Center Stage at the Cyprus Cycling Federation Awards 2024

Photo Courtesy of Cyprus Cycling Federation

NICOSIA, Cyprus, March 12, 2025 (GLOBE NEWSWIRE) — The Cyprus Cycling Federation hosted its prestigious annual awards ceremony last February 7, 2025, celebrating the achievements of the nation’s top cyclists, clubs, and schools. The Cyprus Cycling Federation held the event in honor of Aristides Konstantinidis, Cyprus’ first Olympic gold medalist from the 1896 Athens Olympics. It also brought together key figures in the cycling community.

The ceremony recognized outstanding performances in 2024 and highlighted the federation’s commitment to promoting cycling as both a competitive sport and a lifestyle choice. Key figures attended, including Minister of Energy, Commerce, and Industry Giorgos Papanastasiou; General Secretary of the Cyprus Olympic Committee Giottis Ioannides; Member of Union Cycliste Internationale (UCI) Management Committee Igor Makarov; Vladimir Petsas from the European Cycling Union; and Charis Filipidis from the Cyprus Sports Organization.

The ceremony presented the prestigious Aristides Konstantinidis Award to Andri Christoforou, Konstantina Georgiou, Igor Makarov, and the Municipality of Lefkoniko for their significant and long-time contributions to the sport in the region. The federation named APOL (ΑΠΟΕΛ) Best Club of the Year and recognized Agios Mnason School as Best School of the Year.

The federation crowned Andreas Miltiadis and Andri Christoforou Best Male and Female Athletes of the Year, respectively. The awards also celebrated achievements in various disciplines, including road racing, mountain biking, and downhill events. These recognitions reflect a year marked by both local successes and international representation at events such as the Paris Olympics.

In his address, Cyprus Cycling Federation President Giorgos Georgiou highlighted the federation’s dedication to nurturing talent and expanding opportunities for athletes to compete on global stages.

Minister of Energy, Commerce, and Industry George Papanaastasiou congratulated the winners and mentioned, “Cycling brings people closer together and promotes a healthier lifestyle. I wish your example to be followed by others for a better and more sustainable world.”

Other guests congratulating the winners were Charis Philippides of the Cyprus Athletic Organization and Giottis Ioannides, the general secretary of the Cyprus Olympic Committee.

The presence of Igor Makarov, as a winner and award presenter, is another highlight of the event. A long-time supporter of the sport in Cyprus and a member of UCI’s Management Committee, Igor Makarov has been instrumental in advancing local cycling initiatives and supporting local talents.

As athletes gear up for new challenges in 2025, the federation remains committed to maintaining inclusivity and excellence in cycling.

Please visit the Cyprus Cycling Federation’s website to see the full list of winners.

About Cyprus Cycling Federation

The Cyprus Cycling Federation is dedicated to promoting cycling at all levels—from grassroots participation to elite competition. It supports athletes through training programs, infrastructure development, and international representation while advocating for cycling as a sustainable mode of transportation. Through its initiatives, the federation inspires a culture of health, equity, and environmental responsibility.

Contact Details:

Contact person: Cyprus Cycling Federation
Email: [email protected]
Website: www.cypruscycling.com
Address: Olympic House, 21 Amfipoleos str., Office B220, 2025 Nicosia Cyprus

A photo accompanying this announcement is available at: https://www.globenewswire.com/NewsRoom/AttachmentNg/a514cf2e-e848-436a-a429-d0babcec99b4


GlobeNewswire Distribution ID 9393072

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Bitget’s Continues to Strengthen Community Initiatives in February, Transparency Report Highlights

Bitget’s Continues to Strengthen Community Initiatives in February, Transparency Report Highlights
Bitget's Continues to Strengthen Community Initiatives in February, Transparency Report Highlights
Bitget’s Continues to Strengthen Community Initiatives in February, Transparency Report Highlights

VICTORIA, Seychelles, March 11, 2025 (GLOBE NEWSWIRE) — Bitget, the leading cryptocurrency exchange and Web3 company, has released its February 2025 transparency report, marking yet another landmark month of industry recognition and ecosystem growth. Driven by innovation, strategic business decisions and a strong demand for trustworthy platforms have pushed the ecosystem to expand beyond expectations.

Starting off February, Bitget ranked #8 on Forbes’ prestigious list of Top Trusted Crypto Exchanges, reinforcing its dedication to security and transparency. This acknowledgement is the result of Bitget’s continued efforts to build a resilient and trusted platform among users. Further strengthening its global footprint, Bitget successfully obtained the Virtual Asset Service Provider (VASP) license in Bulgaria, allowing it to expand its services under the European Union’s MiCA regulatory framework.

Celebrating an impressive 2024, Bitget distributed a total of $70 million in bonuses to its employees. This record bonus distribution highlights Bitget’s strong growth and is a nod to the team’s effort in driving growth. With community-driven support and innovation, Bitget announced the launch of a new round of Bitget Builders, led by Bitget COO Vugar Usi Zade.

February also saw the largest hack in the crypto industry, with Bybit facing a $1.5 billion loss. As a symbol of solidarity, Bitget extended its support by transferring funds to support withdrawals. Prioritizing security measures and collaboration, Bitget remains steadfast in reinforcing trust in the crypto industry.

Bitget continues to experience impressive growth, with over 100 million users globally. The platform boasts a daily trading volume of $20 billion and has seen significant engagement in both spot and futures markets. With a growing user base, Bitget prioritizes security, with its Protection Fund maintaining a value of $600 million to enable users to trade confidently.

Expanding its offerings, Bitget integrated with Callpay, enabling South African users to make ZAR deposits directly. Bitget Wallet introduced the USDT staking program for users to earn passive income, also introduced BGB onchain staking and also integrated Abstract Mainnet to simplify on-chain access.

Bitget ranked highly in liquidity management, in a research on how centralized exchange liquidity depth affects user experiences. Bitget also published a report on its AI-powered recruitment initiatives, aimed at improving hiring practices and the quality of candidates.

Bitget made strides in its CSR initiatives, launching the first Bitget Graduate Program designed to recruit and cultivate the next generation of web3 talent.

With its strategic advancements, expanding regulatory compliance, and a focus on user-driven innovation, Bitget continues to contribute towards the acceleration of crypto worldwide. As the company moves forward, its mission remains to foster a secure, transparent, and inclusive crypto ecosystem for users globally.

For the full transparency report, please visit here.

About Bitget

Established in 2018, Bitget is the world’s leading cryptocurrency exchange and Web3 company. Serving over 100 million users in 150+ countries and regions, the Bitget exchange is committed to helping users trade smarter with its pioneering copy trading feature and other trading solutions, while offering real-time access to Bitcoin price, Ethereum price, and other cryptocurrency prices. Formerly known as BitKeep, Bitget Wallet is a world-class multi-chain crypto wallet that offers an array of comprehensive Web3 solutions and features including wallet functionality, token swap, NFT Marketplace, DApp browser, and more.

Bitget is at the forefront of driving crypto adoption through strategic partnerships, such as its role as the Official Crypto Partner of the World’s Top Football League, LALIGA, in EASTERN, SEA and LATAM markets, as well as a global partner of Turkish National athletes Buse Tosun Çavuşoğlu (Wrestling world champion), Samet Gümüş (Boxing gold medalist) and İlkin Aydın (Volleyball national team), to inspire the global community to embrace the future of cryptocurrency.

For more information, visit: Website | Twitter | Telegram | LinkedIn | Discord | Bitget Wallet

For media inquiries, please contact: [email protected]

Risk Warning: Digital asset prices are subject to fluctuation and may experience significant volatility. Investors are advised to only allocate funds they can afford to lose. The value of any investment may be impacted, and there is a possibility that financial objectives may not be met, nor the principal investment recovered. Independent financial advice should always be sought, and personal financial experience and standing carefully considered. Past performance is not a reliable indicator of future results. Bitget accepts no liability for any potential losses incurred. Nothing contained herein should be construed as financial advice. For further information, please refer to our Terms of Use.

A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/ac8b496d-9e6b-46a1-b423-429d3377b426

GlobeNewswire Distribution ID 1001053051

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Bitget Appoints Intae Song as the Chief Sales Officer to Drive New Growth Opportunities

Bitget Appoints Intae Song as the Chief Sales Officer to Drive New Growth Opportunities
Bitget Appoints Intae Song as the Chief Sales Officer to Drive New Growth Opportunities
Bitget Appoints Intae Song as the Chief Sales Officer to Drive New Growth Opportunities

VICTORIA, Seychelles, March 11, 2025 (GLOBE NEWSWIRE) — Bitget, the leading cryptocurrency exchange and Web3 company, has appointed Intae Song as Chief Sales Officer, commemorating a key turning point in his tenure with the company. As one of the earliest employees at Bitget, Song has played a key role in shaping the exchange’s approach and is now a Business Partner at the firm. His appointment as the CSO comes at a time when Bitget is the fastest-growing CEX.

Song entered the cryptocurrency sector in 2017 as a personal investor, leveraging his background in investment to navigate the emerging digital asset landscape. In 2020, he joined Bitget in a sales role, where his market expertise and strategic vision contributed to the company’s expansion. Over the years, he has taken on multiple leadership roles, serving as Head of Sales in 2021 before transitioning to Business Partner in 2023. His appointment in 2025 signals a renewed drive to strengthen Bitget’s global presence, refine its competitive edge in the futures market, and expand its reach into emerging sectors of crypto trading.

“Over the years, Intae has played a huge role in shaping our strategy and driving our expansion. He has always been the go-to person when it comes to growth, and his consistent hard work and dedication to the company have truly set him apart. We’re excited to see him take on this new role as Chief Sales Officer, and I’m confident he’ll continue to help us scale even further and take Bitget to new heights,” said Gracy Chen, CEO at Bitget.

A key priority in his new role is to elevate futures trading as a key investment strategy on Bitget. The exchange has built a strong reputation in this segment, and Song aims to further establish it as the dominant force in the industry. Beyond futures, he intends to explore new growth opportunities in institutional-grade trading solutions, advanced risk management tools, and smart trading experiences tailored to both professional and retail users. His focus will also include deepening Bitget’s presence in key global markets, ensuring that the exchange remains adaptable to shifting regulatory landscapes and evolving user demands.

“When I first joined Bitget, it was a rising platform with immense potential. Today, it stands as a major force in the industry with over 100 million users, and the next stage of growth will require innovation, precision, and a relentless drive to push boundaries,” said Intae Song, CSO at Bitget. “The futures market remains our strongest pillar, and my goal is to make it the undisputed leader. At the same time, there is immense potential in expanding our offerings for institutional traders, optimizing liquidity solutions, and creating a more dynamic trading environment. This is not just about growth—it’s about redefining what is possible in crypto trading,” he added.

With Song at the helm of its sales strategy, Bitget is bound for another phase of expansion, strengthening its position as a major player in the cryptocurrency exchange landscape while venturing into new frontiers of digital asset trading.

About Bitget

Established in 2018, Bitget is the world’s leading cryptocurrency exchange and Web3 company. Serving over 100 million users in 150+ countries and regions, the Bitget exchange is committed to helping users trade smarter with its pioneering copy trading feature and other trading solutions, while offering real-time access to Bitcoin price, Ethereum price, and other cryptocurrency prices. Formerly known as BitKeep, Bitget Wallet is a world-class multi-chain crypto wallet that offers an array of comprehensive Web3 solutions and features including wallet functionality, token swap, NFT Marketplace, DApp browser, and more.

Bitget is at the forefront of driving crypto adoption through strategic partnerships, such as its role as the Official Crypto Partner of the World’s Top Football League, LALIGA, in EASTERN, SEA and LATAM markets, as well as a global partner of Turkish National athletes Buse Tosun Çavuşoğlu (Wrestling world champion), Samet Gümüş (Boxing gold medalist) and İlkin Aydın (Volleyball national team), to inspire the global community to embrace the future of cryptocurrency.

For more information, visit: Website | Twitter | Telegram | LinkedIn | Discord | Bitget Wallet

For media inquiries, please contact: [email protected]

Risk Warning: Digital asset prices are subject to fluctuation and may experience significant volatility. Investors are advised to only allocate funds they can afford to lose. The value of any investment may be impacted, and there is a possibility that financial objectives may not be met, nor the principal investment recovered. Independent financial advice should always be sought, and personal financial experience and standing carefully considered. Past performance is not a reliable indicator of future results. Bitget accepts no liability for any potential losses incurred. Nothing contained herein should be construed as financial advice. For further information, please refer to our Terms of Use.

A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/ae066d2c-ebe2-49b2-a5cd-476750f53310

GlobeNewswire Distribution ID 1001052772