Faisalabad: Director General (DG) Faisalabad Development Authority (FDA) Muhammad Asif Chaudhary has directed the FDA officers to take appropriate steps for prompt resolution of public complaints under open-door policy.
During a meeting in his office, he heard public complaints directly and directed the FDA officials to resolve the same promptly and strictly in accordance with law, merit and transparency.
A large number of citizens presented applications relating to residential schemes, plots, commercialization of properties, approval of building plans, issuance of No-Objection Certificates (NOCs) and other permissions, encroachments, problems being faced by FDA City allottees, property transfers, payment of outstanding dues and various administrative matters.
Reviewing each application individually, Muhammad Asif Chaudhary directed the concerned departments to process all cases within the stipulated timeframe in accordance with legal requirements, merit and transparency, ensuring immediate relief to applicants wherever possible.
He instructed the authorities to accord priority to pending applications for commercialization of properties and facilitate FDA City allottees in matters relating to payment of dues, construction of houses, approval of building plans, transfer of properties and other procedural requirements so that citizens would not face unnecessary delays or inconvenience.
He also ordered the continuation of indiscriminate operations against illegal constructions, land grabbers and encroachments. He stressed that violations of the law would not be tolerated under any circumstances and every available legal measure should be utilized to safeguard the rights of citizens.
He said that provision of timely, transparent, efficient and impartial public services is foremost priority of FDA.
He explained that objective of the strengthened open-door policy was to provide citizens with direct access to the authority for the prompt resolution of their legitimate grievances.
He warned FDA officers that negligence, unnecessary delays or laxity in addressing public complaints would not be tolerated. He directed them to ensure that every application was decided strictly on the basis of law, merit and transparency.
FDA chief said that earning and maintaining public trust through efficient service delivery was a collective responsibility of all officers. The authority would continue striving to evolve into a more responsive, accountable and people-friendly institution, he added.