AgDevCo Successfully Exits Saise Farming Enterprises, Strengthening Zambia’s Potato Industry

AgDevCo Successfully Exits Saise Farming Enterprises, Strengthening Zambia’s Potato Industry Lusaka, Zambia
AgDevCo Successfully Exits Saise Farming Enterprises, Strengthening Zambia’s Potato Industry Lusaka, Zambia

AgDevCo Successfully Exits Saise Farming Enterprises, Strengthening Zambia’s Potato IndustryLusaka, Zambia

LUSAKA, Zambia, March 13, 2025 (GLOBE NEWSWIRE) — AgDevCo is pleased to announce its successful exit from Saise Farming Enterprises Limited, through an equity sale to Buya Bamba Limited, a leading Zambian potato company.

Saise was established in 2016 as a specialised potato seed farm between AgDevCo, Buya Bamba and its managing partners. Saise has played a crucial role in developing Zambia’s potato sector by producing high- quality, early-generation seed potatoes which are carefully chosen for Zambia’s climate and grown under licence from Buya Bamba.

With 285 hectares under irrigation in Mbala, Northern Zambia, Saise’s seed potatoes are multiplied by a network of growers, reaching a large portion of the country’s potato farmers. The farm has been instrumental in improving seed availability, enhancing yields, and enabling a reliable local source of excellent quality potato seed for Zambia. Additionally, Saise has created much-needed formal employment in Northern Zambia.

AgDevCo Successfully Exits Saise Farming Enterprises, Strengthening Zambia’s Potato Industry Lusaka, Zambia
AgDevCo Successfully Exits Saise Farming Enterprises, Strengthening Zambia’s Potato Industry Lusaka, Zambia

AgDevCo Successfully Exits Saise Farming Enterprises, Strengthening Zambia’s Potato IndustryLusaka, Zambia

“Saise is in excellent hands with Buya Bamba, our partner in the venture from the start and are grateful for the commitment from our managing partners to build Saise into what it is today. As a proudly Zambian company, Buya Bamba is well-positioned to continue growing Zambia’s potato industry,” said Sean Carey, South Region Managing Director at AgDevCo.

Anthony Barker, Managing Director of Buya Bamba, added, “The future of Zambia’s potato industry is bright and this acquisition further strengthens the Zambian potato value chain. Buya Bamba appreciates the effort from AgDevCo to jointly lead the development of Saise, and take the early stage investment risk of this successful greenfield project.”

After successfully closing its latest US$85 million fund raise in 2024, AgDevCo remains committed to supporting pioneering agribusinesses across Zambia and Sub-Saharan Africa and is actively seeking opportunities to invest in sustainable farming and agri-processing ventures in Zambia and across the region.

About AgDevCo:

AgDevCo is a specialist impact investor operating exclusively in the agriculture sector in Africa. Our mission is to build successful African agribusinesses through long-term investment and support to deliver positive impact at scale. We invest debt and equity in African agribusinesses to create jobs, improve food security, and boost prosperity. With $340 million assets under management, we have made over 88 investments to date. Our investments leverage private capital into socially-responsible farming and agri-processing businesses in Africa, with major benefits for smallholder farmers and local communities.

Contact for media enquiries: Sean Carey, Managing Director South Region; Tel: +44 (0) 20 7539 2650; email [email protected] or [email protected]

About Buya Bamba:

Buya Bamba is a Zambian agribusiness company specializing in the production, marketing, storage, and distribution of high-quality potatoes. The company plays a key role in strengthening Zambia’s agricultural value chain by supplying locally grown potatoes to agro-processing industries, supermarkets, restaurants, and commercial buyers. Buya Bamba strongly supports the informal sector through its sales depots which create income generating opportunities downstream.

Contact for media enquiries: Anthony Barker, Managing Director; Tel: +260 966 861 140; email [email protected]

Photos accompanying this announcement are available at

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GlobeNewswire Distribution ID 1001053468

Anglo American’s Mogalakwena PGM mine completes IRMA audit

South African complex achieves IRMA 50 when audited against the world’s only equally governed mining standard

SEATTLE, March 13, 2025 (GLOBE NEWSWIRE) — Today the Initiative for Responsible Mining Assurance (IRMA) released the audit report of Anglo American’s Mogalakwena PGM complex against the IRMA Standard for Responsible Mining. Independent audit firm ERM-CVS assessed Mogalakwena at IRMA 50 when measuring its performance against the Standard’s best practice social and environmental criteria.

IRMA 50 means that ERM-CVS verified that the operations at least substantially met all 40 critical requirements of the IRMA Standard, as well as at least 50% of the Standard’s criteria in each of the four principle areas: social responsibility, environmental responsibility, business integrity and planning for positive legacies. The full audit reports are available on the Mogalakwena audit page on the IRMA website.

The information stakeholders need to decide what’s going well — and what may require more attention.

“This report demonstrates that mines can point to transparent, independent evaluations of their environmental and social performance,” said Aimee Boulanger, Executive Director of IRMA. “Through detailed IRMA audit reports, mining companies, communities and companies that purchase mined materials can gain the information they need, to decide what’s going well — and what may require more attention — at specific mines.”

As the IRMA Standard is recognized and adopted around the globe, these audits are steps in a deepening dialogue between mining companies and those affected by their operations. Because the process is still evolving, the results should be reviewed and interpreted accordingly.

“An increasing number of community members and workers are engaging in IRMA audits, and they’re using the audit reports to communicate directly with the mining company about their priorities for improvement,” Ms. Boulanger said. “If readers find results inconsistent with their experience, we encourage them to share their perspectives with IRMA and the company so that we can improve the audit review process and support continuing improvement at the site—as community members and NGOs have already done in this case.”

“We are always looking to improve not only mining practices, but also IRMA’s system. IRMA’s improvements, and being transparent about how we need to improve, is built into our system and a measure of its success,” said Ms. Boulanger.

Craig Miller, CEO of Anglo American Platinum said, “This milestone at Mogalakwena is significant in our overall adoption of IRMA. It enables us to promote transparency and best practice in sustainability, while adding value to our global customers by helping them meet the increasing expectations for responsibly mined materials in an efficient and credible way. With IRMA 50, we have accomplished our sustainable mining plan target of having all our mining operations assured against a recognised responsible mining standard by 2025.”

Including Mogalakwena, 23 industrial-scale mines worldwide are within the IRMA independent assessment system. After an initial self-assessment, a participating mine engages a third-party audit firm — trained and approved by IRMA — to conduct a detailed independent evaluation, including on-site visits to the mine and nearby communities. Following the release of the initial audit, a shorter surveillance audit checks on the mine’s performance. Three years after the initial audit, the operation is fully audited again (Note: The first mines audited in the IRMA system have had extensions to this timeline due to Covid delays and launch-phase learning; updated full reviews will be required to maintain or increase achievement scores.)

The independent IRMA system is the only global mining standard that provides equal power to the public sector (communities and Indigenous rights holders, mine workers, and environmental and human rights advocates) alongside the private sector (mining companies, mined materials purchasers and investors).

For More Information:


GlobeNewswire Distribution ID 9393841

Nyxoah Reports Fourth Quarter and Financial Year 2024 Financial and Operating Results

REGULATED INFORMATION

Nyxoah Reports Fourth Quarter and Financial Year 2024 Financial and Operating Results
FDA PMA Application Review Nearing Conclusion
Positioned for U.S. Commercial Launch in March 2025

Mont-Saint-Guibert, Belgium – March 1320247:00am CET / 2:00am ET – Nyxoah SA (Euronext Brussels/Nasdaq: NYXH) (“Nyxoah” or the “Company”), that develops breakthrough treatment alternatives for Obstructive Sleep Apnea (OSA) through neuromodulation, today reported financial and operating results for the fourth quarter and financial year 2024.

Recent Financial and Operating Highlights

  • Revenue for the fourth quarter of 2024 was €1.3 million, which excludes €0.6 million of deferred revenue
  • Revenue for the full year 2024 was €4.5 million, which excludes €0.6 million of deferred revenue
  • Gross margin for the fourth quarter of 2024 was 73%
  • At December 31, 2024, cash and financial assets were €85.6 million, compared to €57.7 million at December 31, 2023
  • Assembled U.S. executive leadership team with deep industry experience
  • Full U.S. commercial organization, including sales, marketing, and market access teams, in place

“2024 was a transformative year for Nyxoah. We reported best-in-class outcomes from our DREAM pivotal study, completed our PMA submission with the FDA for Genio, and built a world-class U.S. commercial organization,” commented Olivier Taelman, Nyxoah’s Chief Executive Officer. “We believe an approval is still expected by the end of the first quarter, and we look forward to launching this innovative therapy to the millions of Americans suffering from moderate to severe OSA.”

Fourth Quarter and Full Year 2024 Results

Revenue

In the fourth quarter of 2024, the Company began recording a portion of the selling price for a Genio system related to disposable patches as deferred revenue and recognized €0.6 million in the quarter. Due to this deferral, reported revenue was €1.3 million for the fourth quarter ending December 31, 2024, and €4.5 million for the full year. Had the Company not recorded deferred revenue for its disposable patches, total revenue for the fourth quarter would have €1.9 million, up 46% versus the third quarter of 2024. Likewise, revenue for the full year 2024 would have been €5.1 million, up 18% from €4.3 million in 2023. The increase in full year revenue was attributable to the Company’s commercialization of the Genio® system, primarily in Germany.

Cost of Goods Sold

Cost of goods sold was €0.3 million for the three months ending December 31, 2024, representing a gross profit of €0.9 million, or gross margin of 73%. This compares to total cost of goods sold of €0.7 million in the fourth quarter of 2023, for a gross profit of €1.1 million, or gross margin of 60%.

For the full year ending December 31, 2024, total cost of goods sold was €1.5 million, representing a gross profit of €3.0 million, or gross margin of 66%. This compares to total cost of goods sold of €1.7 million for the full year of 2023, for a gross profit of €2.7 million, or gross margin of 62%.

Research and Development
For the fourth quarter ending December 31, 2024, research and development expenses were €11.7 million, versus €7.3 million for the fourth quarter ending December 31, 2023. For the full year ending December 31, 2024, research and development expenses were €34.3 million, versus €26.7 million for the full year of 2023. The increase in research and development expenses was primarily driven by higher R&D activities and clinical expenses.

Selling, General and Administrative
For the fourth quarter ending December 31, 2024, selling, general and administrative expenses were €8.1million, versus €4.9 million for the fourth quarter ending December 31, 2023. For the full year ending December 31, 2024, selling, general and administrative expenses were €28.5 million, versus €21.7 million for the full year of 2023. The increase in selling, general and administrative expenses was mainly due to an increase of costs to support the commercialization of Genio® system in Europe and scale up of the Company.

Operating Loss
Total operating loss for the fourth quarter and full year 2024 was €18.3 million and €58.8 million, respectively, versus €10.8 million and €45.1 million in the fourth quarter and full year 2023, respectively. This was driven by the acceleration in the Company’s R&D spending, as well as ongoing commercial and clinical activities.

Cash Position
As of December 31, 2024, cash and financial assets totaled €85.6 million, compared to €57.7 million on December 31, 2023.

Annual Report 2024
Nyxoah is currently finalizing the financial statements for the year ended December 31, 2024. The Company’s independent auditor has confirmed that their audit procedures, which have been substantially completed, have not revealed any material adjustments which would have to be made to the accounting information included in this press release. The complete consolidated financial statements for the year ended December 31, 2024 as well as the complete audit report related to the audit of the consolidated financial statements will be included in the 2024 Annual Report which the Company aims to publish on or around March 20, 2025. When published, the Nyxoah Annual Report for the financial year 2024 will be available on the investor page of Nyxoah’s website (https://investors.nyxoah.com/financials).

Conference call and webcast presentation
Company management will host a conference call to discuss financial results on Thursday, March 13, 2025, beginning at 1:00pm CET / 8:00am ET.

A webcast of the call will be accessible via the Investor Relations page of the Nyxoah website or through this link: Nyxoah’s Q4 and FY 2024 Earnings Call Webcast. For those not planning to ask a question of management, the Company recommends listening via the webcast.

If you plan to ask a question, please use the following link: Nyxoah’s Q4 and FY 2024 Earnings Call. After registering, an email will be sent, including dial-in details and a unique conference call access code required to join the live call. To ensure you are connected prior to the beginning of the call, the Company suggests registering a minimum of 10 minutes before the start of the call.

The archived webcast will be available for replay shortly after the close of the call.

CONSOLIDATED STATEMENTS OF LOSS AND OTHER COMPREHENSIVE LOSS (unaudited)
(in thousands)

  For the three months ended December 31,   For the twelve months ended December 31,
  2024   2023   2024   2023
Revenue 1 263   1 824   4 521   4 348
Cost of goods sold (335)   (726)   (1 552)   (1 656)
Gross profit € 928   € 1 098   € 2 969   € 2 692
Research and Development Expense (11 752)   (7 321)   (34 325)   (26 651)
Selling, General and Administrative Expense (8 065)   (4 893)   (28 461)   (21 687)
Other income/(expense) 578   279   1 008   544
Operating loss for the period €(18 311)   €(10 837)   €(58 809)   €(45 102)
Financial income 2 832   582   7 447   4 174
Financial expense 410   (964)   (5 070)   (3 729)
Loss for the period before taxes €(15 069)   €(11 219)   €(56 432)   €(44 657)
Income taxes (2 080)   326   (2 804)   1 445
Loss for the period €(17 149)   €(10 893)   €(59 236)   €(43 212)
               
Loss attributable to equity holders €(17 149)   €(10 893)   €(59 236)   €(43 212)
               
Other comprehensive income/(loss)              
Items that may not be subsequently reclassified to profit or loss (net of tax)              
Remeasurements of post-employment benefit obligations, net of tax 11   81

11

81
Items that may be subsequently reclassified to profit or loss (net of tax)      

 

 
Currency translation differences 545   (32)

766

(120)

Total other comprehensive income/(loss) 556   €(39)   €777   €(39)
Total comprehensive loss for the year, net of tax €(16 151)   € (10 844)   €(58 459)   €(43 251)
Loss attributable to equity holders €(16 151)   € (10 844)   €(58 459)   (43 251)
               
Basic loss per share (in EUR) €(463)   €(379)   €(1 809)   €(1 545)
Diluted loss per share (in EUR) €(463)   €(379)   €(1 809)   €(1 545)
CONSOLIDATED BALANCE SHEET (unaudited)
(in thousands)
      As at December 31
      2024   2023
ASSETS          
Non-current assets          
Property, plant and equipment     4 753   4 188
Intangible assets     50 381   46 608
Right of use assets     3 496   3 788
Deferred tax asset     76   56
Other long-term receivables     1 617   1 166
      € 60 323   € 55 806
Current assets          
Inventory     4 716   3 315
Trade receivables     3 382   2 758
Other receivables     2 774   3 212
Other current assets     1 656   1 318
Financial assets     51 369   36 138
Cash and cash equivalents     34 186   21 610
      € 98 083   € 68 351
Total assets     € 158 406   € 124 157
           
EQUITY AND LIABILITIES          
Share capital and reserves          
Share capital     6 430   4 926
Share premium     314 345   246 127
Share based payment reserve     9 300   7 661
Other comprehensive income     914   137
Retained loss     (217 735)   (160 829)
Total equity attributable to shareholders     € 113 254   € 98 022
           
LIABILITIES          
Non-current liabilities          
Financial debt     18 725   8 373
Lease liability     2 562   3 116
Pension liability       9
Provisions     1 000   185
Deferred tax liability     19   9
Contract liability     472  
Other liabilities     845  
      € 23 623   € 11 692
Current liabilities          
Financial debt     248   364
Lease liability     1 118   851
Trade payables     9 505   8 108
Current tax liability     4 317   1 988
Contract liability     117  
Other liabilities     6 224   3 132
      € 21 529   € 14 443
Total liabilities     € 45 152   € 26 135
Total equity and liabilities     € 158 406   € 124 157

About Nyxoah
Nyxoah is reinventing sleep for the billion people that suffer from obstructive sleep apnea (OSA). We are a medical technology company that develops breakthrough treatment alternatives for OSA through neuromodulation. Our first innovation is Genio®, a battery-free hypoglossal neuromodulation device that is inserted through a single incision under the chin and controlled by a wearable. Through our commitment to innovation and clinical evidence, we have shown best-in-class outcomes for reducing OSA burden.

Following the successful completion of the BLAST OSA study, the Genio® system received its European CE Mark in 2019. Nyxoah completed two successful IPOs: on Euronext Brussels in September 2020 and NASDAQ in July 2021. Following the positive outcomes of the BETTER SLEEP study, Nyxoah received CE mark approval for the expansion of its therapeutic indications to Complete Concentric Collapse (CCC) patients, currently contraindicated in competitors’ therapy. Additionally, the Company announced positive outcomes from the DREAM IDE pivotal study for FDA and U.S. commercialization approval.

For more information, please visit http://www.nyxoah.com/.

Caution – CE marked since 2019. Investigational device in the United States. Limited by U.S. federal law to investigational use in the United States.

Forward-looking statements

Certain statements, beliefs and opinions in this press release are forward-looking, which reflect the Company’s or, as appropriate, the Company directors’ or managements’ current expectations regarding the Genio® system; planned and ongoing clinical studies of the Genio® system; the potential advantages of the Genio® system; Nyxoah’s goals with respect to the development, regulatory pathway and potential use of the Genio® system; the utility of clinical data in potentially obtaining FDA approval of the Genio® system; receipt of FDA approval; entrance to the U.S. market; and the Company’s results of operations, financial condition, liquidity, performance, prospects, growth and strategies. By their nature, forward-looking statements involve a number of risks, uncertainties, assumptions and other factors that could cause actual results or events to differ materially from those expressed or implied by the forward-looking statements. These risks, uncertainties, assumptions and factors could adversely affect the outcome and financial effects of the plans and events described herein. Additionally, these risks and uncertainties include, but are not limited to, the risks and uncertainties set forth in the “Risk Factors” section of the Company’s Annual Report on Form 20-F for the year ended December 31, 2023, filed with the Securities and Exchange Commission (“SEC”) on March 20, 2024, and subsequent reports that the Company files with the SEC. A multitude of factors including, but not limited to, changes in demand, competition and technology, can cause actual events, performance or results to differ significantly from any anticipated development. Forward looking statements contained in this press release regarding past trends or activities are not guarantees of future performance and should not be taken as a representation that such trends or activities will continue in the future. In addition, even if actual results or developments are consistent with the forward-looking statements contained in this press release, those results or developments may not be indicative of results or developments in future periods. No representations and warranties are made as to the accuracy or fairness of such forward-looking statements. As a result, the Company expressly disclaims any obligation or undertaking to release any updates or revisions to any forward-looking statements in this press release as a result of any change in expectations or any change in events, conditions, assumptions or circumstances on which these forward-looking statements are based, except if specifically required to do so by law or regulation. Neither the Company nor its advisers or representatives nor any of its subsidiary undertakings or any such person’s officers or employees guarantees that the assumptions underlying such forward-looking statements are free from errors nor does either accept any responsibility for the future accuracy of the forward-looking statements contained in this press release or the actual occurrence of the forecasted developments. You should not place undue reliance on forward-looking statements, which speak only as of the date of this press release.

Contacts:

Nyxoah
John Landry – CFO
[email protected]

For Media
United States
FINN Partners – Glenn Silver
[email protected]

Belgium/France
Backstage Communication – Gunther De Backer
[email protected]

International/Germany
MC Services – Anne Hennecke
[email protected]

Attachment

GlobeNewswire Distribution ID 1001053522

Facephi accelerates the digitalization of the air travel with verified identity and its KYP (Know Your Passenger) solution at the IATA World Data Symposium

KYP IATA Facephi digital Identity seamless travel

Facephi accelerates the digitalization of the air travel with verified identity and its KYP (Know Your Passenger) solution

MADRID, March 12, 2025 (GLOBE NEWSWIRE) — Facephi, a leading company in digital identity technology, has reinforced its commitment to transforming the aviation sector at the IATA World Data Symposium. At this key industry event, the company showcased several solutions aimed at enabling a fully digital air travel experience, aligning with IATA’s One ID initiative, which seeks to eliminate airport frictionless through verifiable credentials and facial biometrics.

Currently, passengers must verify their identity at multiple checkpoints throughout a single journey, leading to delays and increased congestion at airports. To address this challenge, Facephi has developed technology that enables identity validation before arriving at the airport, reducing wait times and ensuring a seamless and secure travel experience. This innovation has already been successfully tested in collaboration with IATA through a proof of concept conducted last November.

A privacy-first approach that empowers the user

Complementing other solutions that have proven to reduce processing times by 40%, Facephi advocates for a decentralized model that enhances security and privacy. By leveraging verifiable credentials (VCs) and secure digital wallets, passengers have full control over when and how they share their personal information, ensuring compliance with global data protection regulations.

Facephi’s approach integrates advanced biometric verification with strong customer authentication (SCA) technologies, enabling fast, contactless identification at every checkpoint. From passport scanning to generating a Type 1 Digital Travel Credential (DTC) and creating verifiable credentials, travelers can securely store and manage their digital identity, streamlining check-in, security checks, and boarding processes.

Setting new standards for interoperability

By aligning with IATA’s core principles, Facephi ensures interoperability standards between airlines, airports, and government authorities.

With the creation of VCs at a Level of Assurance High (Immigration Level) that can be used by government entities, Facephi reaffirms its leadership in aviation digitalization.

The company’s strong commitment to this industry translates into innovative solutions that not only optimize operational efficiency at airports but also empower passengers by giving them greater control over their digital identity.

Know more: https://en.facephi.com/seamless-travel-experience/

Contact Details: [email protected]

A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/a624234b-1707-4fec-912d-d5ec321b031c

GlobeNewswire Distribution ID 1001053449

Meltwater and NICE partner to bring real-time social Intelligence to customer service

SAN FRANCISCO, March 12, 2025 (GLOBE NEWSWIRE) — Meltwater, a global leader in media, social and consumer intelligence, today announces a new collaboration with NICE, the world’s leading AI platform for customer service, bringing Meltwater insights to the Contact Center as a Service (CCaaS) market for the first time. Together, Meltwater and NICE will empower enterprises to engage with customers in real time through social media channels to enhance customer interactions, streamline operations, make data-backed decisions and optimize strategies that boost customer satisfaction.

A leader in AI-powered customer service software, NICE supports enterprise organizations around the world with its CXone Mpower platform. With Meltwater social insights available in CXone Mpower, NICE customers can utilize social media as a customer care channel. Social media has long been a key channel for customer service, yet many contact centers lack the necessary tools to efficiently analyze social media interactions. The mountain of end-user data is growing and businesses need solutions to help them make sense of it all.

This new integration unlocks the power of Meltwater’s social intelligence for customer service, processing more than 3 billion social engagements each day. Meltwater’s AI-powered solutions then transform this data into actionable insights allowing teams to respond to cases in real time, reach unserved demographics, meet service-level objectives, and enhance the customer experience.

Key benefits of the integration include:

  • World class listening and filtering capabilities with the ability to search and analyze social content from Meltwater’s industry-leading, comprehensive dataset.
  • Advanced keyword filtering to surface the most relevant and actionable social media conversations and analyze customer sentiment, engagement, trending themes, consumer behavior, response times, and more.
  • A unified task queue, with messages in a single, centralized location, making it easier to manage multiple interactions simultaneously while improving resolution times.
  • Ability to respond to customer issues in real time, either in social channels or direct messages.

“We’re excited to partner with NICE which signifies a pivotal moment for Meltwater as we enter the CCaaS market,” said Doug Balut, Senior Vice President of Global Alliances and Partnerships at Meltwater. “Many contact center support teams lack access to real-time social data, leaving customers’ questions and concerns unanswered. With this integration, we’re empowering brands with the insights they need to understand customer sentiment, anticipate issues, and respond with agility, ultimately enhancing the customer experience.”

“Social media is a critical customer service channel. By integrating Meltwater’s social intelligence into CXone Mpower, we’re enabling enterprises to turn social interactions into meaningful customer engagements while driving efficiency and business impact,” said Barry Cooper, President, CX Division, NICE. “This integration reinforces NICE’s commitment to our open platform and strategic partnerships, enabling organizations to leverage leading capabilities across the ecosystem to deliver proactive, personalized experiences powered by AI.”

For more information, please contact:

Stacy Slayden
[email protected]

Christopher Irwin-Dudek, +1 201 561 4442, [email protected], ET

About Meltwater 
Meltwater empowers companies with solutions that span media, social and consumer intelligence. By analyzing ~1 billion pieces of content daily and transforming them into vital insights, Meltwater unlocks the competitive edge to drive results. With 27,000 global customers, 50 offices across six continents, and 2,300 employees, Meltwater is the industry partner for global brands making an impact. Learn more at meltwater.com.

About NICE

With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform – and elevate – every customer interaction. www.nice.com

GlobeNewswire Distribution ID 9393057

Meltwater and NICE partner to bring real-time social Intelligence to customer service

SAN FRANCISCO, March 12, 2025 (GLOBE NEWSWIRE) — Meltwater, a global leader in media, social and consumer intelligence, today announces a new collaboration with NICE, the world’s leading AI platform for customer service, bringing Meltwater insights to the Contact Center as a Service (CCaaS) market for the first time. Together, Meltwater and NICE will empower enterprises to engage with customers in real time through social media channels to enhance customer interactions, streamline operations, make data-backed decisions and optimize strategies that boost customer satisfaction.

A leader in AI-powered customer service software, NICE supports enterprise organizations around the world with its CXone Mpower platform. With Meltwater social insights available in CXone Mpower, NICE customers can utilize social media as a customer care channel. Social media has long been a key channel for customer service, yet many contact centers lack the necessary tools to efficiently analyze social media interactions. The mountain of end-user data is growing and businesses need solutions to help them make sense of it all.

This new integration unlocks the power of Meltwater’s social intelligence for customer service, processing more than 3 billion social engagements each day. Meltwater’s AI-powered solutions then transform this data into actionable insights allowing teams to respond to cases in real time, reach unserved demographics, meet service-level objectives, and enhance the customer experience.

Key benefits of the integration include:

  • World class listening and filtering capabilities with the ability to search and analyze social content from Meltwater’s industry-leading, comprehensive dataset.
  • Advanced keyword filtering to surface the most relevant and actionable social media conversations and analyze customer sentiment, engagement, trending themes, consumer behavior, response times, and more.
  • A unified task queue, with messages in a single, centralized location, making it easier to manage multiple interactions simultaneously while improving resolution times.
  • Ability to respond to customer issues in real time, either in social channels or direct messages.

“We’re excited to partner with NICE which signifies a pivotal moment for Meltwater as we enter the CCaaS market,” said Doug Balut, Senior Vice President of Global Alliances and Partnerships at Meltwater. “Many contact center support teams lack access to real-time social data, leaving customers’ questions and concerns unanswered. With this integration, we’re empowering brands with the insights they need to understand customer sentiment, anticipate issues, and respond with agility, ultimately enhancing the customer experience.”

“Social media is a critical customer service channel. By integrating Meltwater’s social intelligence into CXone Mpower, we’re enabling enterprises to turn social interactions into meaningful customer engagements while driving efficiency and business impact,” said Barry Cooper, President, CX Division, NICE. “This integration reinforces NICE’s commitment to our open platform and strategic partnerships, enabling organizations to leverage leading capabilities across the ecosystem to deliver proactive, personalized experiences powered by AI.”

For more information, please contact:

Stacy Slayden
[email protected]

Christopher Irwin-Dudek, +1 201 561 4442, [email protected], ET

About Meltwater 
Meltwater empowers companies with solutions that span media, social and consumer intelligence. By analyzing ~1 billion pieces of content daily and transforming them into vital insights, Meltwater unlocks the competitive edge to drive results. With 27,000 global customers, 50 offices across six continents, and 2,300 employees, Meltwater is the industry partner for global brands making an impact. Learn more at meltwater.com.

About NICE

With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform – and elevate – every customer interaction. www.nice.com

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