Lahore: In a bid to improving citizens’ access to public services, applications for new residential and commercial water connections of Water and Sanitation Agency (WASA) are now being accepted at both e-Khidmat Maraakaz set up by the Punjab Information Technology Board (PITB) in the provincial capital. With the introduction of this facility, citizens can conveniently submit their applications for new WASA water connections at the e-Khidmat Centres, making the application process faster, simpler and more streamlined. The initiative reflects the Punjab government’s continued commitment to enhancing public service delivery through citizen-centric digital governance.
Both e-Khidmat Centres remain operational from 9: 00 AM to 10: 00 PM, Monday to Saturday, ensuring extended service hours for the convenience of citizens. Citizens can also visit the e-Khidmat website to learn more about this facility and explore the wide range of government services available through the centres. For further guidance and assistance, they may also contact the e-Khidmat Helpline at 1317. On the occasion in his message, PITB Chairman Faisal Yousaf said the Punjab government was continuously expanding the portfolio of public services available through e-Khidmat Centres to provide citizens with modern, convenient and efficient access to government services. He further stated that the inclusion of WASA’s residential and commercial new water connection service at the e-Khidmat Centres aims to offer citizens a wider range of government services under one roof while eliminating the need for unnecessary visits to multiple government offices.